Customer Care & Scheduling Coordinator

Hearth & Home Technologies; Roseville (MN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account

Disability Benefits

Life Insurance

Paid Time Off and Holidays

Retirement Benefits

Job summary

Fireside Hearth & Home, a subsidiary of Hearth & Home Technologies, seeks a Customer Service Rep in Roseville, MN. The role supports scheduling, ordering, and customer service with a focus on accurate data entry and timely communication.

The position offers hourly pay, opportunities to handle AR issues, and benefits; the company emphasizes a strong service experience for builders and homeowners.

Qualifications

• Experience with scheduling installations or service in new home construction industry preferred.
• High School Diploma or equivalent is required.
• Must have a good working knowledge of computers.
• Ability to enter data quickly and accurately into all systems.
• Ability to use Microsoft Office software and to learn new programs.

Responsibilities

• Schedule installations and service calls.
• Schedule fireplace startups, and warranty/service calls.
• Handle reschedules and warranty claims promptly.
• Pull permits, call inspections and close permits.
• Receive and process incoming sales and service orders.
• Ensure all Purchase Orders are accurate and linked.
• Answer calls promptly and return calls daily.
• Communicate issues with installations or claims to branches and sales teams.
• Work with builders to resolve AR issues.
• Collect payments for COD & HOLD customers.
• Invoice completed jobs daily from the E-Ticket folder.

Skills

Data entry

Computer literacy

MS Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Fireside Hearth & Home, a subsidiary of Hearth & Home Technologies, seeks a Customer Service Rep in Roseville, MN. The role supports scheduling, ordering, and customer service with a focus on accurate data entry and timely communication.

The position offers hourly pay, opportunities to handle AR issues, and benefits; the company emphasizes a strong service experience for builders and homeowners.