Chimney & Hearth Customer Care & Booking Specialist

Chimney Cricket, Inc.; Media (Delaware County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Health insurance

Paid time off

Job summary

Chimney Cricket, Inc. is seeking a Customer Service & Sales Representative to be the friendly voice guiding homeowners to the right chimney and hearth solutions while booking service appointments.

You’ll answer inquiries, upsell maintenance services, and collaborate with a local team to deliver exceptional customer experiences. You’ll have 2+ years in customer-facing roles, excellent verbal and written communication, and strong organizational skills.

Qualifications

• 2+ years in a customer-facing role, sales or appointment booking experience preferred.
• Confident, warm phone presence and excellent verbal and written communication.
• Strong organizational and multitasking skills; familiarity with service scheduling software or CRMs.

Responsibilities

• Facilitate efficient and timely booking of service and project appointments.
• Answer incoming calls, emails, and online inquiries promptly and professionally.
• Assist customers with scheduling, rescheduling, and general service questions.
• Document all customer interactions in the CRM accurately.
• Educate callers on services, processes, and seasonal maintenance needs.
• Convert inquiries into booked appointments using a soft-sales approach.
• Upsell additional services and proactively call past customers for seasonal service.

Skills

Customer service

Phone communication

Verbal communication

Written communication

Organizational skills

CRM software

ServiceTitan

Housecall Pro

Tools

ServiceTitan

Housecall Pro

Job description

Chimney Cricket, Inc. is seeking a Customer Service & Sales Representative to be the friendly voice guiding homeowners to the right chimney and hearth solutions while booking service appointments.

You’ll answer inquiries, upsell maintenance services, and collaborate with a local team to deliver exceptional customer experiences. You’ll have 2+ years in customer-facing roles, excellent verbal and written communication, and strong organizational skills.