Customer Service Representative

Fireside Hearth & Home; Roseville (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

Fireside Hearth & Home in Roseville, MN seeks a Customer Service Rep to support ordering, scheduling, and customer care. You will coordinate installations and service calls, manage AR tasks, and ensure accurate PO processing while maintaining strong communication with builders and homeowners.

This role emphasizes timely responses, data accuracy, and proactive problem resolution. Join a team of hearth experts in a growing company offering competitive benefits and opportunities to develop

Qualifications

• Experience with scheduling installations or service in new home construction industry preferred.
• High School Diploma or equivalent.
• Excellent written communication skills.
• Must have a good working knowledge of computers.
• Ability to enter data quickly and accurately into all systems.
• Ability to use Microsoft Office software and to learn new programs.

Responsibilities

• Schedules installations and service calls as required by the builder and homeowner customers.
• Schedules fireplace startups, builder and homeowner warranty and service calls.
• Handles reschedules and warranty claims promptly and with a high sense of urgency.
• Pulls permits, calls in inspections and closes out permits.
• Receives and processes incoming sales and service orders.
• Ensures that all Purchase Orders from customers are received, are accurate and are linked.
• Answers all phone calls quickly and efficiently to minimize abandoned calls and any voicemail and return all phone calls daily.
• Communicates any issues with the installations or warranty/claims with the appropriate Branch and sales representatives to ensure all customer expectations are met.
• Work with builders to resolve AR issues.
• Collect payments for COD & HOLD customers.
• Invoices all completed jobs daily from the E-Ticket processing folder.

Skills

Scheduling

Customer service

Data entry

Computer literacy

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Position at Fireside Fireside Hearth and Home (FHH) is looking to add a Customer Service Rep in Roseville MN.

Description

Fireside Hearth and Home (FHH) is looking to add a Customer Service Rep in Roseville MN.

Fireside Hearth & Home is the world's largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies - the largest manufacturer of fireplace products and an HNI Corporation operating company. Fireside is a team of 400+ hearth experts located across 6 regions, 12 states and 29 branches across the USA. Check us out at www.fireside.com.

We are currently seeking a Customer Service Rep to provide an optimal experience for our customers through ordering, scheduling, and customer support.

Responsibilities

Scheduling

• Schedules installations and service calls as required by the builder and homeowner customers.
• Schedules fireplace startups, builder and homeowner warranty and service calls.
• Handles reschedules and warranty claims promptly and with a high sense of urgency.
• Pulls permits, calls in inspections and closes out permits.

Customer Service

• Receives and processes incoming sales and service orders.
• Ensures that all Purchase Orders from customers are received, are accurate and are linked.
• Answers all phone calls quickly and efficiently to minimize abandoned calls and any voicemail and return all phone calls daily.
• Communicates any issues with the installations or warranty/claims with the appropriate Branch and sales representatives to ensure all customer expectations are met.

Accounts Receivable

• Work with builders to resolve AR issues.
• Collect payments for COD & HOLD customers.
• Invoices all completed jobs daily from the E-Ticket processing folder.

Qualifications

• Experience with scheduling installations or service in new home construction industry preferred.
• High School Diploma or equivalent.
• Excellent written communication skills.
• Must have a good working knowledge of computers.
• Ability to enter data quickly and accurately into all systems.
• Ability to use Microsoft Office software and to learn new programs.

About Working For Hearth & Home Technologies

Hearth & Home Technologies is a part of the Residential Building Products segment of HNI Corporation (NYSE: HNI). We are the world's leading manufacturer and marketer of hearth products, which include a full array of gas, electric, wood, and pellet-burning fireplaces, inserts, stoves, facing and accessories.

Since 1951, Fireside Hearth & Home has been making the fireplace selection and installation process easy by offering the best sales and service experience possible. We are fireplace experts focused on the latest trends, technologies, and brands to offer you the best solutions.

In addition to your salary, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision Insurance, Health Savings Account, Disability Benefits, Life Insurance, Paid Time Off and Holidays, and Retirement Benefits). Hearth & Home Technologies benefits are subject to eligibility requirements.

Our company endeavors to make www.hearthnhome.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 952-985-6000 or via email at [email protected].

The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.