Customer Care & Scheduling Coordinator

Red Pest Control LTD; Fort Worth (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

RED Pest Control is seeking a Customer Service Coordinator in Fort Worth, TX to centralize communication between customers and field technicians. You will schedule service visits, manage accounts, process payments, and ensure accurate documentation.

Ideal candidates bring solid customer service experience, strong organization, and proficiency with scheduling tools. This role is full-time, office-based with regular business hours.

Qualifications

• Experience in customer service or office administration.
• Strong organizational and time-management skills.
• Excellent verbal and written communication.
• Proficiency with CRM, scheduling systems, and MS Office/Google Workspace.

Responsibilities

• Coordinate daily schedules for field technicians.
• Set up new customer accounts and update records.
• Process payments and handle past-due balances.
• Communicate appointment details to customers and technicians.
• Assist with service changes, cancellations, and reinstatements.
• Provide exceptional customer service and answer inquiries.

Skills

Customer service

Office administration

Scheduling

Dispatching

Organization

Time management

Communication

Multitasking

Team collaboration

Tools

Microsoft Office

Google Workspace

CRM software

Scheduling systems

Job description

RED Pest Control is seeking a Customer Service Coordinator in Fort Worth, TX to centralize communication between customers and field technicians. You will schedule service visits, manage accounts, process payments, and ensure accurate documentation.

Ideal candidates bring solid customer service experience, strong organization, and proficiency with scheduling tools. This role is full-time, office-based with regular business hours.