Customer Experience Specialist – In-Office, Fort Worth

Urbanex Pest Control; Raleigh (NC); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

3 weeks of PTO

10 company-paid holidays

Birthday off

Job summary

A pest control service provider in Raleigh, NC is seeking a Customer Relations Specialist to enhance customer satisfaction. You will process inquiries and assist with scheduling service appointments, all while ensuring a professional and friendly experience. The ideal candidate has strong communication skills, excels in problem-solving, and is a team player. Competitive pay from $16 to $22 per hour, along with benefits including health insurance and PTO, is offered as part of a supportive work environment focused on employee growth.

Qualifications

• Passion for helping others and resolving issues effectively.
• Ability to manage multiple tasks simultaneously.
• Must pass a background check and credit check.

Responsibilities

• Answer incoming calls with enthusiasm and professionalism.
• Schedule and reschedule service appointments effectively.
• Respond professionally to customer inquiries via phone, email, and SMS.

Skills

Strong customer service skills

Excellent communication skills

Organizational skills

Problem-solving abilities

Team player mentality

Self-starter

Adaptability

Positive attitude

Basic computer skills

Tools

FieldRoutes CRM

Voice for Pest phone systems

Job description

A pest control service provider in Raleigh, NC is seeking a Customer Relations Specialist to enhance customer satisfaction. You will process inquiries and assist with scheduling service appointments, all while ensuring a professional and friendly experience. The ideal candidate has strong communication skills, excels in problem-solving, and is a team player. Competitive pay from $16 to $22 per hour, along with benefits including health insurance and PTO, is offered as part of a supportive work environment focused on employee growth.