Customer Service Coordinator

Red Pest Control LTD; Fort Worth (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

RED Pest Control is seeking a Customer Service Coordinator in Fort Worth, TX to centralize communication between customers and field technicians. You will schedule service visits, manage accounts, process payments, and ensure accurate documentation.

Ideal candidates bring solid customer service experience, strong organization, and proficiency with scheduling tools. This role is full-time, office-based with regular business hours.

Qualifications

• Experience in customer service or office administration.
• Strong organizational and time-management skills.
• Excellent verbal and written communication.
• Proficiency with CRM, scheduling systems, and MS Office/Google Workspace.

Responsibilities

• Coordinate daily schedules for field technicians.
• Set up new customer accounts and update records.
• Process payments and handle past-due balances.
• Communicate appointment details to customers and technicians.
• Assist with service changes, cancellations, and reinstatements.
• Provide exceptional customer service and answer inquiries.

Skills

Customer service

Office administration

Scheduling

Dispatching

Organization

Time management

Communication

Multitasking

Team collaboration

Tools

Microsoft Office

Google Workspace

CRM software

Scheduling systems

Job description

The Customer Service Coordinator serves as a central point of contact for customers and field technicians, ensuring efficient scheduling, account management, and customer support. This position is responsible for coordinating service appointments, managing customer accounts, processing payments and service changes, and maintaining a high level of customer satisfaction through professional and responsive communication.

Essential Duties and Responsibilities

Scheduling & Service Coordination

• Manage and coordinate daily schedules for field technicians to maximize efficiency and customer satisfaction.
• Schedule new services, recurring services, follow-up appointments, and special service requests.
• Monitor technician routes and make scheduling adjustments as needed.
• Communicate appointment details and service updates to customers and technicians.

Customer Account Management

• Set up and maintain all new customer accounts within company software systems.
• Process new service requests and ensure all customer information is accurately entered.
• Obtain and verify signed service agreements and maintain proper documentation.
• Update customer records, service preferences, and account information as needed.

Accounts Receivable

• Monitor customer accounts for outstanding balances.
• Process customer payments and assist with collection of past-due accounts. Communicate professionally with customers regarding billing questions and payment concerns.
• Maintain accurate records related to customer billing and account status.
• Service Changes & Account Maintenance
• Process customer cancellations, service suspensions, and service modifications. Coordinate service disruptions, reschedules, and account reinstatements.
• Ensure all service changes are accurately documented and communicated to the appropriate departments.
• Serve as a backup for the Inside Sales position when needed.
• Answer inbound customer calls and direct inquiries to the appropriate team member or department.
• Provide exceptional customer service by addressing customer questions, concerns, and service requests.
• Assist customers in understanding available services and scheduling options.

Qualifications

• Previous experience in customer service, office administration, scheduling, or dispatching preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Proficiency with customer management software, scheduling systems, and Microsoft Office or Google Workspace.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Scheduling and coordination.
• Organization and time management.
• Communication and interpersonal skills.
• Multitasking and adaptability.
• Team collaboration.

Employment Type

• Full-Time

Working Conditions

• Work is performed primarily in an office environment.
• Frequent use of computers, phones, and office equipment.
• Primarily seated work with occasional filing, lifting, and office organization tasks.
• Regular interaction with customers, vendors, and company personnel.

Why Join RED Pest Control?

• Family-oriented work environment.
• Opportunities for growth and advancement.
• Supportive team culture.
• Stable and growing local company.
• Training provided for the right candidate.

Schedule

Monday-Friday 8am - 5pm