Customer Care Scheduler: Field Tech Coordination

Coolguyssd; San Marcos, Northern (CA, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Coolguyssd is seeking a friendly, on-site Customer Care representative in San Marcos, CA to be the first point of contact for service bookings, repairs, and installations.

You will answer calls, manage appointments, and coordinate with field technicians while delivering great service and organization. The role emphasizes a positive attitude, strong communication, and meticulous follow-through.

Qualifications

• 2+ years of customer service experience (HVAC, trades, or call center a plus).
• Strong phone, email, and computer skills.
• Great attitude and attention to detail.

Responsibilities

• Be the friendly first point of contact for customers booking service, repairs, and installations.
• Answer inbound calls, schedule appointments, follow up with customers, and coordinate with technicians in the field.
• If you love organizing chaos and making people's day a little easier, this is your role.

Skills

Customer service

Phone skills

Attention to detail

Job description

Coolguyssd is seeking a friendly, on-site Customer Care representative in San Marcos, CA to be the first point of contact for service bookings, repairs, and installations.

You will answer calls, manage appointments, and coordinate with field technicians while delivering great service and organization. The role emphasizes a positive attitude, strong communication, and meticulous follow-through.