Customer Care & Sales Support Specialist

Ashley Furniture Industries; Jeffersontown (KY); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health and dental benefits

Employee discounts

Life/Disability insurance

401K

Paid Time off

Job summary

Ashley Furniture Industries in Jeffersontown, Kentucky, seeks a Customer Service Representative to deliver exceptional service and support store operations. This role involves directly interacting with customers, managing sales orders, and ensuring accurate account management.

The ideal candidate will thrive in a team environment, have a high school diploma, and experience in customer service. Benefits include comprehensive health insurance and a 401K plan.

Qualifications

• Legally authorized to work in the US.
• At least 18 years old.
• 1 year of customer service or administrative experience preferred.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet customers and provide exceptional service.
• Assist with processing sales orders accurately.
• Manage customer accounts and credit applications.
• Follow cash handling procedures under supervision.
• Resolve customer inquiries and escalate when necessary.
• Support management with operational audits.
• Prepare routine reports and maintain records.
• Collaborate with sales team for seamless operations.
• Utilize point-of-sale and business systems to perform duties.

Skills

Microsoft Office Suite

Customer service skills

Team collaboration

Education

High school diploma or equivalent

Job description

Ashley Furniture Industries in Jeffersontown, Kentucky, seeks a Customer Service Representative to deliver exceptional service and support store operations. This role involves directly interacting with customers, managing sales orders, and ensuring accurate account management.

The ideal candidate will thrive in a team environment, have a high school diploma, and experience in customer service. Benefits include comprehensive health insurance and a 401K plan.