Customer Care & Sales Specialist — Appointments & COD HHG

The Armstrong Company; Madison (MS); On-site; USD 30,000 - 45,000; Full time

Job summary

The Armstrong Company in Madison, MS is seeking a Customer Care Representative to be the first point of contact for customers. This role includes creating qualified business appointments and selling local COD HHG products over the phone. Ideal candidates should have a strong customer service background and excellent communication skills.

Responsibilities include handling inbound sales leads and converting them into sales, alongside managing customer inquiries effectively.

Qualifications

• A minimum of 2 years’ experience in customer service.
• Excellent verbal and written communication skills.
• Highly customer service oriented.

Responsibilities

• Serve as the first point of contact for customers.
• Create qualified business appointments using QTG.
• Handle inbound sales lead calls and convert them into appointments/sales.

Skills

Customer Service

Customer Relationship Management

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Education

High School/GED minimum; Associates/Bachelor's preferred

Job description

The Armstrong Company in Madison, MS is seeking a Customer Care Representative to be the first point of contact for customers. This role includes creating qualified business appointments and selling local COD HHG products over the phone. Ideal candidates should have a strong customer service background and excellent communication skills.

Responsibilities include handling inbound sales leads and converting them into sales, alongside managing customer inquiries effectively.