Customer Service Specialist — Local Office & Billing

Armstrong; Medina (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan

Paid time off and holidays

Job summary

Armstrong in Medina, Ohio is seeking a customer service representative who can work independently and part of a team. The ideal candidate should excel in resolving customer inquiries and possess strong organizational skills. With a competitive hourly wage and benefits including medical, dental, and 401(k), this role offers a supportive environment with opportunities for growth.

Desirable qualifications include experience in customer service, excellent communication abilities, and the ability to manage multiple priorities effectively.

Qualifications

• 1-2 years of customer service experience preferred.
• Demonstrated ability to solve complex problems and make sound judgments.
• High school diploma or equivalent; advanced degrees preferred.

Responsibilities

• Resolve customer issues including billing inquiries and product troubleshooting.
• Respond to customer correspondence timely and professionally.
• Accurately enter order information and update customer accounts.

Skills

Customer service experience

Problem-solving

Interpersonal skills

Organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

PC and computer applications

Job description

Armstrong in Medina, Ohio is seeking a customer service representative who can work independently and part of a team. The ideal candidate should excel in resolving customer inquiries and possess strong organizational skills. With a competitive hourly wage and benefits including medical, dental, and 401(k), this role offers a supportive environment with opportunities for growth.

Desirable qualifications include experience in customer service, excellent communication abilities, and the ability to manage multiple priorities effectively.