Field Customer Service Rep - Troubleshooting & Sales

Armstrong Group; Medina (OH); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive hourly wage

Medical, dental, vision benefits

401k plan

Generous paid time off

Job summary

Armstrong Group is seeking a Full Time Customer Service Representative in Medina, OH. The ideal candidate will resolve customer issues, support sales opportunities, and ensure accuracy in order information while adhering to company standards.

This role offers a competitive hourly wage along with an attractive benefits package including medical, dental, vision, and 401k, starting immediately upon hire. Strong organizational skills and effective communication are essential for success.

Qualifications

• 1-2 years of customer service experience preferred.
• Excellent interpersonal and organizational skills to manage multiple priorities.
• Demonstrated problem-solving capability and sound judgment.
• Proficient in PC and computer applications.

Responsibilities

• Resolve customer issues within a local sales and service office.
• Accurately enter order information and update customer accounts.
• Assist with achieving sales goals through customer consultations.
• Create and maintain customer files, ensuring confidentiality.

Skills

Customer service experience

Interpersonal skills

Problem-solving

Organizational skills

Communication skills

PC and computer applications skills

Education

High school diploma or equivalent

Job description

Armstrong Group is seeking a Full Time Customer Service Representative in Medina, OH. The ideal candidate will resolve customer issues, support sales opportunities, and ensure accuracy in order information while adhering to company standards.

This role offers a competitive hourly wage along with an attractive benefits package including medical, dental, vision, and 401k, starting immediately upon hire. Strong organizational skills and effective communication are essential for success.