Sales & Customer Support Specialist

American Time; Dassel (MN); On-site; USD 25,000 - 36,000; Full time

Job summary

American Time, a Minnesota-based manufacturer of synchronized time and communication systems, seeks a Sales & Customer Support Specialist to be the first point of contact for customers. You will answer inquiries by phone, email, and chat, resolve issues, and deliver exceptional service to a diverse client base.

You will also enter data accurately in the ERP system, support quotes and orders, and help the team meet sales and service goals through proactive communication, problem-solving, and

Qualifications

• Professional phone etiquette and strong communication.
• Ability to listen actively and respond empathetically.
• Proficient with Microsoft Office and ERP systems.
• Accurate data entry and attention to detail.
• Team-oriented with a goal-oriented mindset.

Responsibilities

• Answer customer inquiries by phone, email, and chat.
• Resolve issues and provide timely solutions.
• Enter quotes, orders, and contact information in the ERP.
• Support achievement of net sales and customer satisfaction goals.
• Collaborate with teammates to improve processes.

Skills

Phone etiquette

Active listening

Written communication

Teamwork

Empathy

Problem-solving

MS Office

ERP systems

Data entry

Job description

American Time is an industry-leading manufacturer for the design, engineering, and distribution of synchronized time, cloud communication, and safety systems for facilities worldwide. American Time clock and communication systems can be found in a wide variety of facilities and industries benefiting healthcare, education, corporate, construction, manufacturing, distribution, government, sports & entertainment, and transportation customers. As a trusted advisor, we provide high-quality, innovative, and easy-to-use products and solutions with a high level of expertise and service. Our products are designed, engineered, tested, and assembled in the USA. Because of our strict quality control, American Time products are backed by lifetime customer support to ensure long term customer satisfaction. The Sales & Customer Support Specialist will serve as the first point of contact for customers, providing support and resolving inquiries. This role involves answering incoming inquiries by phone, email, and chat, addressing customer concerns, and delivering exceptional service in a professional and courteous manner.

TEMP TO HIRE POSITION American Time is an industry-leading manufacturer for the design, engineering, and distribution of synchronized time, cloud communication, and safety systems for facilities worldwide. American Time clock and communication systems can be found in a wide variety of facilities and industries benefiting healthcare, education, corporate, construction, manufacturing, distribution, government, sports & entertainment, and transportation customers. As a trusted advisor, we provide high-quality, innovative, and easy-to-use products and solutions with a high level of expertise and service. Our products are designed, engineered, tested, and assembled in the USA. Because of our strict quality control, American Time products are backed by lifetime customer support to ensure long term customer satisfaction. The Sales & Customer Support Specialist will serve as the first point of contact for customers, providing support and resolving inquiries. This role involves answering incoming inquiries by phone, email, and chat, addressing customer concerns, and delivering exceptional service in a professional and courteous manner.

• Create positive interactions with customers through phone, chat, and email communications, thus creating an increase in sales and customer satisfaction. Create a positive experience by demonstrating good listening and communication skills, strong problem-solving skills, and appropriate patience.
• Ensure accurate data entry of account contact information, quotes, orders, and other documentation in company ERP system and databases.
• Achieve personal and departmental goals through effective research and communication. Meet or exceed net booked sales goal for self and team.
• Continually enhance ability to provide accurate and timely information to customers and co-workers through training and development opportunities.

Required skills

• Demonstrates professional phone etiquette, active listening, and the ability to convey information clearly and effectively through both verbal and written communication.
• Demonstrates the ability to foster a positive work environment by leveraging individual strengths, promoting teamwork, and driving collective success toward shared goals. Maintains a courteous and professional manner when dealing with internal and external customers and vendors.
• Applies a solution-oriented mindset to resolve issues efficiently, prioritizing customer satisfaction and long-term resolution.
• Demonstrates patience and empathy when addressing customer concerns, ensuring supportive and respectful interaction.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams) and experienced with ERP systems to support operational efficiency.
• Continuously improves performance by actively applying feedback from monitoring, training, and supervision.

World-Class Service & Support. We are headquartered in the heart of Minnesota where know-how and honest relationships mean everything. Our customers are treated with those same values of trust and service, and it's often the reason they choose to work with us time after time. We serve our customers via phone, chat, and web.