Customer Care Pro: Fast, Precise Order & Support

Cabinetworks Group; Waconia (MN); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Annual bonus

Job summary

Cabinetworks Group is seeking a customer service-focused Associate to handle order inquiries, provide product and technical support, and resolve issues for customers and the sales team in Minnesota. The role emphasizes accuracy, quick typing, and effective communication while supporting a high-volume environment.

The position offers a full-time schedule with potential for annual bonus. You will interact with multiple departments, maintain order data integrity, and participate in ongoing policy

Qualifications

• High School diploma or GED required.
• 1-3 years of customer service experience.
• Proficient in Microsoft Office; strong data entry and typing speed.
• Excellent verbal and written communication; ability to multitask.
• Ability to resolve issues and maintain accuracy under pressure.
• Independent, proactive, and flexible to support customers.

Responsibilities

• Provide customers, consumers, and sales team members requested information relative to lead times, estimated time of arrivals, product/technical specifications, policies, vendor buying agreement, cancellation of orders, customer first order program, and replacement.
• Resolve product and service issues and relay information back to the appropriate department.
• Place outbound, follow-up phone calls to consumers to ensure product delivery and overall customer satisfaction.
• Answer inbound telephone calls from external and internal customers and consumers to take initial orders and resolve issues.
• Enter orders into system with high level of accuracy and volume.
• Maintain department standards with accuracy and be flexible in an ever-changing environment in order to provide the highest level of service to our customers.
• Participate in continuous training on policy, product, and processes.

Skills

Customer service

MS Office

Typing 45-50 WPM

Multitasking

Data accuracy

Written communication

Conflict resolution

Independence

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Cabinetworks Group is seeking a customer service-focused Associate to handle order inquiries, provide product and technical support, and resolve issues for customers and the sales team in Minnesota. The role emphasizes accuracy, quick typing, and effective communication while supporting a high-volume environment.

The position offers a full-time schedule with potential for annual bonus. You will interact with multiple departments, maintain order data integrity, and participate in ongoing policy