Remote Customer Care Specialist I

American Systems; United States; Remote; USD 24,796 - 26,174; Full time

Benefits offered by this job

Healthcare benefits

Paid leave

Retirement plans

Job summary

AMERICAN SYSTEMS is seeking a remote Customer Service Representative to join our team. You will answer calls, manage emails, and support customers on patents, trademarks, publications, and data quality issues, using our knowledge base.

The role requires at least one year of customer service experience, fluent English, and the ability to work with CRM and email platforms. A background check and Public Trust are part of the process; shifts run Mon-Fri 8:30 AM to 8:00 PM EST.

Qualifications

• Must have U.S. citizenship or legal status and reside in the U.S. for the last two years.
• Able to pass federal background check and obtain a Public Trust.
• Minimum of 1 year of customer service experience (phone/email).
• Demonstrate courteous and professional interactions with customers.
• Fluent in English (read, write, speak).

Responsibilities

• Answer incoming calls and retrieve voicemails; respond the same day.
• Transfer customers to appropriate secondary call centers as needed.
• Respond to incoming faxes.
• Respond to emails regarding patents, trademarks, publications, data quality, and products; use knowledge base to answer inquiries.
• Send appropriate general information publications.
• Log inquiries in CRM with steps taken to resolve issues.

Skills

Customer service

Communication

English fluency

Data entry

Problem logging

Tools

Customer Contact Management System

Email platforms

Job description

AMERICAN SYSTEMS is seeking a remote Customer Service Representative to join our team. You will answer calls, manage emails, and support customers on patents, trademarks, publications, and data quality issues, using our knowledge base.

The role requires at least one year of customer service experience, fluent English, and the ability to work with CRM and email platforms. A background check and Public Trust are part of the process; shifts run Mon-Fri 8:30 AM to 8:00 PM EST.