Customer Care & Sales Call Center Agent

Moodreact; Atlanta (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Training in customer service

Ongoing coaching & development

Supportive team environment

Opportunities to improve communication

Job summary

Moodreact, a full-service maintenance company, seeks a confident Call Center Agent to engage customers by phone, answer inquiries, and introduce products and services. You’ll enjoy problem-solving, helping customers find suitable solutions, and contributing to team performance goals.

The role emphasizes strong communication, professional phone manners, and a willingness to learn as you support sales-oriented goals and customer satisfaction.

Qualifications

• Strong verbal communication and active listening skills.
• Confident and professional phone manner.
• Customer-focused attitude and problem-solving abilities.
• Comfortable presenting products and services.
• Motivated, adaptable, and eager to learn.
• Previous call center or sales experience is an advantage but not required.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Introduce products and services and explain their features and benefits.
• Answer customer questions and provide clear, accurate information.
• Identify customer needs and recommend appropriate solutions.
• Address concerns and guide customers through available options.
• Follow up with interested customers and maintain positive relationships.
• Identify sales opportunities and contribute to team sales objectives.
• Participate in training and coaching to strengthen customer service and sales performance.

Skills

Verbal communication

Active listening

Phone etiquette

Customer-focused

Problem-solving

Willingness to learn

Job description

Moodreact, a full-service maintenance company, seeks a confident Call Center Agent to engage customers by phone, answer inquiries, and introduce products and services. You’ll enjoy problem-solving, helping customers find suitable solutions, and contributing to team performance goals.

The role emphasizes strong communication, professional phone manners, and a willingness to learn as you support sales-oriented goals and customer satisfaction.