Call Center Agent

Moodreact; Charlotte (NC); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Training in customer service, phone &

Sales techniques training

Career development opportunities

Supportive, collaborative team

Competitive compensation

Job summary

Moodreact is seeking a confident Call Center Agent in Charlotte, NC to assist customers, answer inquiries, and introduce relevant products and services. You will build relationships, meet service and sales goals, and contribute to a positive customer experience.

Training is provided to develop communication, problem-solving, and sales techniques within a supportive team environment. Compensation reflects position and experience.

Qualifications

• Strong verbal communication and active listening skills.
• Clear, professional phone manner.
• Friendly and customer-oriented personality.
• Ability to explain information and handle questions effectively.
• Strong problem-solving and organizational skills.
• Comfortable working in a goal-oriented environment.
• Previous call center experience is an advantage but not required; training is provided.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Provide information about products, services, and current promotions.
• Understand customer needs and recommend appropriate solutions.
• Explain product features and benefits in a clear and engaging manner.
• Respond to questions and address concerns effectively.
• Follow up with prospective customers and individuals interested in available offers.
• Identify opportunities to introduce additional products and generate sales.
• Maintain organized records of customer interactions and follow-up activities.
• Deliver a positive customer experience throughout each interaction.
• Work toward individual and team performance targets.

Skills

Verbal communication

Active listening

Phone demeanor

Customer oriented

Explain information clearly

Problem solving

Goal oriented

Call center experience (advantage)

Job description

About Us

Moodreactis a full-service maintenance company supporting homes and businesseswith expert electricians, appliance repair technicians, plumbers, andskilled general labor teams.We handle the tough jobs, the technicalwork, and the details others overlook—always with professionalism,safety, and efficiency in mind.

About the Role

We are seeking a confident and customer-focused Call Center Agent to assist customers, answer inquiries, and introduce them to relevant products and services. This role is ideal for someone with strong communication skills who enjoys helping people, building customer relationships, and working toward service and sales goals.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Provide information about products, services, and current promotions.
• Understand customer needs and recommend appropriate solutions.
• Explain product features and benefits in a clear and engaging manner.
• Respond to questions and address concerns effectively.
• Follow up with prospective customers and individuals interested in available offers.
• Identify opportunities to introduce additional products and generate sales.
• Maintain organized records of customer interactions and follow-up activities.
• Deliver a positive customer experience throughout each interaction.
• Work toward individual and team performance targets.

Qualifications

• Strong verbal communication and active listening skills.
• Clear, professional, and confident phone manner.
• Friendly and customer-oriented personality.
• Ability to explain information and handle questions effectively.
• Strong problem-solving and organizational skills.
• Comfortable working in a goal-oriented environment.
• Previous call center experience is an advantage but not required; training is provided.

What We Offer

• Training in customer service, phone communication, and sales techniques.
• Opportunities to develop communication and problem-solving skills.
• A supportive and collaborative team environment.
• Professional development and career advancement opportunities.
• Compensation based on the position and experience.