Customer Success & Accounts Specialist

Moodreact; Atlanta (GA); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Comprehensive training

Career development opportunities

Team environment

Résumé du poste

Moodreact is seeking a personable and results-oriented Customer Account Representative to help develop customer relationships and support a positive client experience. The role focuses on understanding customer needs, presenting suitable solutions, and building trust through professional interactions.

You will engage with customers to answer questions about products and services, identify opportunities to improve the customer experience, and collaborate with a team to meet service goals.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Customer-focused and professional attitude.
• Strong listening and problem-solving abilities.
• Confidence when presenting information and recommendations.
• Good organizational skills and attention to detail.
• Previous customer-facing experience is an advantage but not required.

Responsabilités

• Establish and maintain positive relationships with customers.
• Assist customers with questions about products and services.
• Identify customer needs and recommend relevant solutions.
• Present product and service information in a clear, professional manner.
• Support customer acquisition and account development initiatives.
• Follow up on customer requests and help ensure satisfaction.
• Identify opportunities to improve the customer experience.
• Collaborate with team members to achieve service and performance goals.

Connaissances

Verbal communication

Interpersonal skills

Listening skills

Problem solving

Organizational skills

Description du poste

Moodreact is seeking a personable and results-oriented Customer Account Representative to help develop customer relationships and support a positive client experience. The role focuses on understanding customer needs, presenting suitable solutions, and building trust through professional interactions.

You will engage with customers to answer questions about products and services, identify opportunities to improve the customer experience, and collaborate with a team to meet service goals.