Call Center Agent

GoPova; Austin (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

GoPova is seeking a driven Call Center Agent in Austin, TX to communicate with customers, answer inquiries, and introduce products and services over the phone. The role suits someone who enjoys conversation, solves problems, and helps customers find suitable solutions while aiming for individual and team performance goals.

The position emphasizes training in customer service, product knowledge, and sales techniques, with ongoing coaching and a supportive, goal-oriented team environment to build

Qualifications

• Strong verbal communication and active listening skills.
• Confident and professional phone manner.
• Customer-focused attitude and problem-solving abilities.
• Ability to communicate product information clearly.
• Motivated, adaptable, and comfortable working toward performance goals.

Responsibilities

• Handle incoming and outgoing customer calls in a professional manner.
• Provide clear information about products, services, and current offerings.
• Understand customer needs and recommend relevant solutions.
• Present product and service benefits in an engaging and informative way.
• Respond to questions, address concerns, and guide customers through their options.
• Follow up with interested customers and maintain positive relationships.
• Identify sales opportunities and contribute to team targets.
• Participate in training and coaching to improve customer service and sales performance.

Skills

Verbal communication

Phone etiquette

Customer focus

Product knowledge

Problem solving

Performance-driven

Job description

About Us

Wehelp companies recover from missed messages, overflowing inboxes, angrycustomers, abandoned leads, and support backlogs with fast, humancustomer service coverage.

About the Role

We are seeking a motivated and customer-focused Call Center Agent to communicate with customers, answer inquiries, and introduce products and services over the phone. This position is suited to someone who enjoys conversation, problem-solving, and helping customers find suitable solutions while working toward individual and team performance goals.

Responsibilities

• Handle incoming and outgoing customer calls in a professional manner.
• Provide clear information about products, services, and current offerings.
• Understand customer needs and recommend relevant solutions.
• Present product and service benefits in an engaging and informative way.
• Respond to questions, address concerns, and guide customers through their options.
• Follow up with interested customers and maintain positive relationships.
• Identify sales opportunities and contribute to team targets.
• Participate in training and coaching to improve customer service and sales performance.

Qualifications

• Strong verbal communication and active listening skills.
• Confident and professional phone manner.
• Customer-focused attitude and problem-solving abilities.
• Ability to communicate product information clearly.
• Motivated, adaptable, and comfortable working toward performance goals.
• Previous call center or sales experience is an advantage but not required.

What We Offer

• Training in customer service, product knowledge, and sales techniques.
• Ongoing coaching and professional development.
• A supportive and goal-oriented team environment.
• Opportunities to build communication and sales skills.
• Compensation based on the position and experience.