Call Center Agent

Moodreact; Atlanta (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Training in customer service

Ongoing coaching & development

Supportive team environment

Opportunities to improve communication

Job summary

Moodreact, a full-service maintenance company, seeks a confident Call Center Agent to engage customers by phone, answer inquiries, and introduce products and services. You’ll enjoy problem-solving, helping customers find suitable solutions, and contributing to team performance goals.

The role emphasizes strong communication, professional phone manners, and a willingness to learn as you support sales-oriented goals and customer satisfaction.

Qualifications

• Strong verbal communication and active listening skills.
• Confident and professional phone manner.
• Customer-focused attitude and problem-solving abilities.
• Comfortable presenting products and services.
• Motivated, adaptable, and eager to learn.
• Previous call center or sales experience is an advantage but not required.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Introduce products and services and explain their features and benefits.
• Answer customer questions and provide clear, accurate information.
• Identify customer needs and recommend appropriate solutions.
• Address concerns and guide customers through available options.
• Follow up with interested customers and maintain positive relationships.
• Identify sales opportunities and contribute to team sales objectives.
• Participate in training and coaching to strengthen customer service and sales performance.

Skills

Verbal communication

Active listening

Phone etiquette

Customer-focused

Problem-solving

Willingness to learn

Job description

About Us

Moodreactis a full-service maintenance company supporting homes and businesseswith expert electricians, appliance repair technicians, plumbers, andskilled general labor teams.We handle the tough jobs, the technicalwork, and the details others overlook—always with professionalism,safety, and efficiency in mind.

About the Role

We are seeking a confident and motivated Call Center Agent to communicate with customers, answer inquiries, and introduce products and services over the phone. This role is ideal for someone who enjoys conversation, problem-solving, and helping customers find suitable solutions while contributing to individual and team performance goals.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Introduce products and services and explain their features and benefits.
• Answer customer questions and provide clear, accurate information.
• Identify customer needs and recommend appropriate solutions.
• Address concerns and guide customers through available options.
• Follow up with interested customers and maintain positive relationships.
• Identify sales opportunities and contribute to team sales objectives.
• Participate in training and coaching to strengthen customer service and sales performance.

Qualifications

• Strong verbal communication and active listening skills.
• Confident and professional phone manner.
• Customer-focused attitude and problem-solving abilities.
• Comfortable presenting products and services.
• Motivated, adaptable, and eager to learn.
• Previous call center or sales experience is an advantage but not required.

What We Offer

• Training in customer service, product knowledge, and sales techniques.
• Ongoing coaching and professional development.
• A supportive and goal-oriented team environment.
• Opportunities to strengthen communication and sales skills.
• Compensation based on the position and experience.