Customer Account Representative

Moodreact; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive training

Career development opportunities

Team environment

Job summary

Moodreact is seeking a personable and results-oriented Customer Account Representative to help develop customer relationships and support a positive client experience. The role focuses on understanding customer needs, presenting suitable solutions, and building trust through professional interactions.

You will engage with customers to answer questions about products and services, identify opportunities to improve the customer experience, and collaborate with a team to meet service goals.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Customer-focused and professional attitude.
• Strong listening and problem-solving abilities.
• Confidence when presenting information and recommendations.
• Good organizational skills and attention to detail.
• Previous customer-facing experience is an advantage but not required.

Responsibilities

• Establish and maintain positive relationships with customers.
• Assist customers with questions about products and services.
• Identify customer needs and recommend relevant solutions.
• Present product and service information in a clear, professional manner.
• Support customer acquisition and account development initiatives.
• Follow up on customer requests and help ensure satisfaction.
• Identify opportunities to improve the customer experience.
• Collaborate with team members to achieve service and performance goals.

Skills

Verbal communication

Interpersonal skills

Listening skills

Problem solving

Organizational skills

Job description

About Us

Moodreactis a full-service maintenance company supporting homes and businesseswith expert electricians, appliance repair technicians, plumbers, andskilled general labor teams.We handle the tough jobs, the technicalwork, and the details others overlook-always with professionalism,safety, and efficiency in mind.

About the Role

We are seeking a personable and results-oriented Customer Account Representative to help develop customer relationships and support a positive client experience. The ideal candidate enjoys understanding customer needs, presenting suitable solutions, and building trust through professional and helpful interactions.

Responsibilities

• Establish and maintain positive relationships with customers.
• Assist customers with questions about products and services.
• Identify customer needs and recommend relevant solutions.
• Present product and service information in a clear, professional manner.
• Support customer acquisition and account development initiatives.
• Follow up on customer requests and help ensure satisfaction.
• Identify opportunities to improve the customer experience.
• Collaborate with team members to achieve service and performance goals.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Customer-focused and professional attitude.
• Strong listening and problem-solving abilities.
• Confidence when presenting information and recommendations.
• Good organizational skills and attention to detail.
• Previous customer-facing experience is an advantage but not required.

What We Offer

• Comprehensive training and ongoing support.
• Opportunities to develop relationship-building and customer service skills.
• A collaborative and encouraging team environment.
• Professional development and advancement opportunities.
• Compensation based on the position and experience.