Customer Care & Retention Specialist - Flexible Schedule

Richard Sanchez - State Farm Agent; Flagstaff (AZ); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Richard Sanchez - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences and support the growth of the agency in Flagstaff, AZ. You will handle inquiries, coordinate with team members, and anticipate community needs to drive satisfaction and retention.

The role emphasizes customer focus, empathy, and the potential for internal growth for driven, sales-minded candidates within a State Farm Agent team.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Stress management

Job description

Richard Sanchez - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences and support the growth of the agency in Flagstaff, AZ. You will handle inquiries, coordinate with team members, and anticipate community needs to drive satisfaction and retention.

The role emphasizes customer focus, empathy, and the potential for internal growth for driven, sales-minded candidates within a State Farm Agent team.