Customer Care & Retention Specialist — Flexible Schedule

Ashley Fox - State Farm Agent; Riverview (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Performance bonus

Free snacks

Uniforms provided

Paid time off

Employee discounts

Flexible schedule

Job summary

Ashley Fox - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences and support the growth of the insurance agency. You will handle inquiries, coordinate with team members, and anticipate community needs while upholding high service standards.

The role emphasizes empathetic, customer-focused service with opportunities for growth for motivated, sales-minded individuals who excel in a fast-paced, client-facing environment.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem solving

Customer service experience

Stress management

Job description

Ashley Fox - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences and support the growth of the insurance agency. You will handle inquiries, coordinate with team members, and anticipate community needs while upholding high service standards.

The role emphasizes empathetic, customer-focused service with opportunities for growth for motivated, sales-minded individuals who excel in a fast-paced, client-facing environment.