Customer Relations Pro - Flexible Schedule, Growth Path

Jim Walsh - State Farm Agency; Wilmington (DE); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License Reimbursement

Salary Plus Commission

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Jim Walsh - State Farm Agency is seeking a Customer Relations Representative to enhance customer experience and resolve inquiries. This role involves managing customer records, coordinating with department teams, and ensuring customer satisfaction. Ideal candidates should possess strong communication and problem-solving skills, with preferred experience in customer service. This position offers a supportive environment with opportunities for internal growth and development, contributing positively to the local community.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Job description

Jim Walsh - State Farm Agency is seeking a Customer Relations Representative to enhance customer experience and resolve inquiries. This role involves managing customer records, coordinating with department teams, and ensuring customer satisfaction. Ideal candidates should possess strong communication and problem-solving skills, with preferred experience in customer service. This position offers a supportive environment with opportunities for internal growth and development, contributing positively to the local community.