Customer Care & Retention Specialist — Benefits & Growth

Yourbrightonagent; Brighton (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Hiring bonus

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

A local insurance agency in Brighton, MI is seeking a Customer Relations Representative to enhance customer experiences and support a successful agency. The ideal candidate will excel in resolving inquiries and coordinating with team members. This role offers a salary of $35,000 to $45,000 annually along with various bonuses and benefits. Ideal for empathetic and driven individuals, there are opportunities for growth within the agency.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Job description

A local insurance agency in Brighton, MI is seeking a Customer Relations Representative to enhance customer experiences and support a successful agency. The ideal candidate will excel in resolving inquiries and coordinating with team members. This role offers a salary of $35,000 to $45,000 annually along with various bonuses and benefits. Ideal for empathetic and driven individuals, there are opportunities for growth within the agency.