Customer Care & Retention Specialist

Amy Davis - State Farm Agent; Round Rock (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Amy Davis - State Farm Agent in Round Rock, Texas, is seeking a Customer Relations Representative to deliver exceptional customer experiences and support a successful insurance agency.

This role involves resolving customer inquiries, coordinating with team members, and understanding community needs. Candidates with strong communication skills and customer service experience will thrive in this position.

Benefits include competitive salary, health and dental insurance, and opportunities for advancement.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to manage stressful situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Bilingual Spanish

Job description

Amy Davis - State Farm Agent in Round Rock, Texas, is seeking a Customer Relations Representative to deliver exceptional customer experiences and support a successful insurance agency.

This role involves resolving customer inquiries, coordinating with team members, and understanding community needs. Candidates with strong communication skills and customer service experience will thrive in this position.

Benefits include competitive salary, health and dental insurance, and opportunities for advancement.