Customer Care & Retention Specialist

TruGreen Limited Partnership; Chicopee (MA); On-site; USD 33,410 - 60,138; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Company-matching 401(k)

Diversity and Inclusion initiatives

Job summary

A national lawn care company is seeking a Customer Service Representative in Chicopee, MA, to handle inbound and outbound calls for customer concerns while maintaining high service standards. Candidates need a high school diploma or GED and 2-3 years of customer service experience. Responsibilities include resolving customer issues, coordinating follow-ups, and compiling customer data for management. The position offers a salary range of $33,410.00 - $60,138.00, along with company benefits.

Qualifications

• 2-3 years of customer service experience required.
• Experience resolving escalated customer service issues required.
• Ability to speak, read, and write fluently in English.

Responsibilities

• Receives inbound and makes outbound calls to resolve customer concerns.
• Coordinates and resolves customer follow-up requests.
• Reviews and responds to customer feedback.

Skills

Customer service experience

Conflict resolution

Microsoft Office skills

Communication skills

Education

High school diploma or GED

Associate’s degree preferred

Job description

A national lawn care company is seeking a Customer Service Representative in Chicopee, MA, to handle inbound and outbound calls for customer concerns while maintaining high service standards. Candidates need a high school diploma or GED and 2-3 years of customer service experience. Responsibilities include resolving customer issues, coordinating follow-ups, and compiling customer data for management. The position offers a salary range of $33,410.00 - $60,138.00, along with company benefits.