Client Experience & CFR Coordinator

TruGreen Limited Partnership; Franklin (MA); On-site; USD 35,001 - 63,002; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Company-matching 401(k)

Job summary

TruGreen Limited Partnership is seeking a Customer Service Representative in Franklin, Massachusetts. This role involves receiving and making calls to address customer concerns efficiently. Required qualifications include a high school diploma, 2-3 years of customer service experience, and adeptness with Microsoft Office. The role demands strong communication skills and the ability to handle escalated issues. Competitive pay ranges between $35,001.00 - $63,002.00 with added benefits such as health insurance and a 401(k) plan.

Qualifications

• 2-3 years of customer service experience required.
• Experience resolving escalated customer service issues required.
• Ability to speak, read and write fluently in English is required.

Responsibilities

• Receives inbound and makes outbound calls to resolve customer concerns.
• Coordinates and resolves customer follow-up requests to maintain service quality.
• Prioritizes and escalates critical customer concerns as needed.

Skills

Customer service

Problem-solving

Communication

Microsoft Office

Education

High school diploma/GED required

Associate’s degree preferred

Job description

TruGreen Limited Partnership is seeking a Customer Service Representative in Franklin, Massachusetts. This role involves receiving and making calls to address customer concerns efficiently. Required qualifications include a high school diploma, 2-3 years of customer service experience, and adeptness with Microsoft Office. The role demands strong communication skills and the ability to handle escalated issues. Competitive pay ranges between $35,001.00 - $63,002.00 with added benefits such as health insurance and a 401(k) plan.