Customer Care & Retention Sales Advisor

CableOne Limited; Piggott (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health from Day One: Medical, dental,/

Life insurance

Paid time off

401(k) with company match

Group legal plan

Identity theft protection

Tuition reimbursement

Community support programs

Recognition and awards

Career advancement opportunities

Team collaboration

Job summary

Sparklight, a Cable One brand, seeks an in‑office Customer Care and Sales Advisor I in Arkansas. You’ll be the supportive voice for customers, handling billing questions, scheduling service, and guiding product changes.

As you grow, you’ll tackle more complex issues, retain customers considering disconnect, and match needs with the right products. This role blends service and sales to protect relationships and demonstrate value.

Qualifications

• High School Diploma or GED.
• Ability to ask fact-finding questions to identify solutions aligned with customer needs.
• Demonstrated patience and professionalism in all customer interactions.
• Working knowledge of Cable One products and services.
• Strong communication and active listening skills.
• Ability to remain composed and empathetic in high-pressure situations.
• Ability to sit for extended periods, use hands, talk, and hear.
• May be required to lift up to 10 pounds.

Responsibilities

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Actively listen and ask questions to understand customer needs, showing empathy and respect.
• Handle a variety of customer-facing duties, including: disconnects, billing information, issue resolution, scheduling service, returns/exchanges, and hosted platform requests.
• Use effective telephone-based selling skills to build rapport, identify customer issues, and upsell services.
• Meet or exceed weekly and monthly sales activity goals.
• Follow company-approved scripts to ensure consistent communication.
• Assist with special projects as assigned.

Skills

Active listening

Communication

Empathy

Fact-finding

Patience

Product knowledge

Customer service

Education

High School Diploma or GED

Job description

Sparklight, a Cable One brand, seeks an in‑office Customer Care and Sales Advisor I in Arkansas. You’ll be the supportive voice for customers, handling billing questions, scheduling service, and guiding product changes.

As you grow, you’ll tackle more complex issues, retain customers considering disconnect, and match needs with the right products. This role blends service and sales to protect relationships and demonstrate value.