Customer Care & Sales Advisor I — Retention & Solutions

Talentify; Pocatello (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health from Day One

Life insurance

Paid time off

401(k) with company match

Identity theft protection

Job summary

Sparklight is seeking a Customer Care and Sales Advisor I to serve as a trusted voice for customers, helping with billing, scheduling, and product changes while guiding them to the best solutions. The role blends service and sales, focusing on customer relationships and value delivery.

You will grow by handling more complex issues, resolving questions remotely, and promoting Sparklight products and services. The position emphasizes teamwork and customer-centric outcomes.

Qualifications

• High School Diploma or GED.
• Ability to ask fact-finding questions to identify solutions aligned with customer needs.
• Patience and professionalism in all customer interactions.
• Working knowledge of Cable One products and services.
• Strong communication and active listening skills.
• Ability to remain composed and empathetic in high-pressure situations.
• Ability to sit for extended periods, use hands, talk, and hear.
• May be required to lift up to 10 pounds.

Responsibilities

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Actively listen and ask questions to understand customer needs, showing empathy and respect.
• Handle a variety of customer-facing duties, including: disconnects, billing information, scheduling service, returns or exchanges, and hosted platform requests.
• Use telephone-based selling skills to build rapport, identify issues, offer solutions, and upsell services.
• Meet or exceed weekly and monthly sales activity goals.
• Follow company-approved scripts for consistent communication.
• Assist with special projects as assigned.

Skills

Active listening

Communication skills

Empathy

Customer service

Problem solving

Education

High School Diploma or GED

Job description

Sparklight is seeking a Customer Care and Sales Advisor I to serve as a trusted voice for customers, helping with billing, scheduling, and product changes while guiding them to the best solutions. The role blends service and sales, focusing on customer relationships and value delivery.

You will grow by handling more complex issues, resolving questions remotely, and promoting Sparklight products and services. The position emphasizes teamwork and customer-centric outcomes.