Customer Care & Retail Ops Analyst

Constellation Energy Corp.; Hurstbourne Acres, De Pere (KY, WI); On-site; USD 56,000 - 62,000; Full time

Benefits offered by this job

Bonus program

401(k) match

Medical, dental and vision benefits

Job summary

Constellation Energy Corp. is seeking a Gas Customer Care Analyst to join our Retail Operations team.

You will be the first line of contact for commercial and industrial natural gas customers, resolving issues and maintaining accurate account records within CRM systems. The ideal candidate will be customer-focused, detail-oriented, and capable of managing multiple priorities while maintaining professionalism and accuracy.

Qualifications

• Bachelor's degree or 2 years of equivalent experience.
• Ability to solve problems using procedures and guidelines.
• Proficient in Microsoft Office applications including Word, Excel and PowerPoint.

Responsibilities

• Serve as the primary contact for customer inquiries received via phone, email, and customer support channels.
• Research and resolve customer issues related to billing, invoices, contracts, pricing, enrollments, terminations, and account maintenance.
• Educate customers on natural gas supply programs, market processes, and company services.
• Maintain accurate customer records and case documentation within CRM systems.
• Coordinate with internal teams to ensure timely resolution of customer concerns.
• Meet established service level agreements and customer satisfaction objectives.
• Perform proactive customer follow-up to ensure commitments are fulfilled and issues are resolved.
• Participate in testing, process improvement initiatives, and system enhancement projects.
• Identify recurring customer issues and provide recommendations for process improvements.
• Support customer outreach efforts and contribute to a culture of continuous improvement and exceptional service.

Skills

Problem solving

Microsoft Office

SQL

Education

Bachelor's degree or equivalent experience

Tools

CRM systems

Job description

Constellation Energy Corp. is seeking a Gas Customer Care Analyst to join our Retail Operations team.

You will be the first line of contact for commercial and industrial natural gas customers, resolving issues and maintaining accurate account records within CRM systems. The ideal candidate will be customer-focused, detail-oriented, and capable of managing multiple priorities while maintaining professionalism and accuracy.