Retail Operations Manager: Process & Innovation

Constellation Energy Corp.; Houston (TX); On-site; USD 123,000 - 137,000; Full time

Benefits offered by this job

Bonus program

401(k) with company match

Employee stock purchase program

Medical, dental and vision benefits

Job summary

Constellation Energy Corp. is seeking a Manager, Retail Operations to lead the activities and coordination of teams within the assigned business function areas.

You will guide workflow, oversee process mapping, and align with industry and regulatory requirements to deliver reliable results. You will manage a team responsible for strategic reporting, analysis, and cross-functional coordination, while driving improvements with IT and business partners.

Qualifications

• Bachelor's degree with 8+ years of experience, or 12+ years if no degree.
• Energy industry experience
• Proven ability to build, develop, and retain high performing teams
• Proven written and verbal communication skills, including presenting to internal and external audiences
• Demonstrated ability to influence key business decisions
• Excellent organizational and time management skills
• Strong interpersonal, communication, and analytical skills with ability to solve new and complex problems quickly
• Working knowledge of LDC / ISO market transactions (EDI)

Responsibilities

• Establish and maintain team performance through goals, metrics, quality standards, development plans, and regular performance reviews.
• Lead and develop a high performing team responsible for strategic reporting, analysis, and coordination activities, providing coaching and performance oversight.
• Partner with cross functional teams and Information Technology to support projects, define requirements, develop test plans, and implement system and process improvements.
• Proactively challenge the status quo to automate and improve processes through innovation.
• Resolve complex operational issues using independent judgment, including interpreting tariffs, regulatory requirements, and market rules as needed.
• Ensure adherence to compliance requirements, including Sarbanes Oxley (SOX), through audits and control testing.
• Travel required as necessary to meet business needs.
• In-person attendance for training, all-hands meetings, and other engagements.

Skills

Team leadership

Communication

Problem solving

Cross-functional collaboration

Analytical thinking

Influence decisions

Time management

EDI knowledge

Education

Bachelor's degree

Master's degree in IS or Business

Tools

EDI (LDC/ISO market transactions)

Job description

Constellation Energy Corp. is seeking a Manager, Retail Operations to lead the activities and coordination of teams within the assigned business function areas.

You will guide workflow, oversee process mapping, and align with industry and regulatory requirements to deliver reliable results. You will manage a team responsible for strategic reporting, analysis, and cross-functional coordination, while driving improvements with IT and business partners.