Customer Care Representatives | No Cold Calling

Tameron Honda Eastern Shore; Daphne (AL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

401(k) with employer match

Paid time off

Closed Sundays

Full benefits package

Job summary

Tameron Honda Eastern Shore in Daphne, AL is hiring for Full-Time Special Finance BDC Appointment Setters to be the first point of contact for customers seeking special auto financing options. You will schedule qualified appointments with our finance department and deliver exceptional customer service.

Ideal candidates have phone sales or customer service experience and are energized by helping people. Training is provided, with pay during training and a plan to earn an average of $24 per hour.

Qualifications

• Excellent verbal and written communication skills.
• Strong persuasion and sales skills.
• Strong computer skills and the ability to learn CRM software.
• Ability to manage a high volume of calls and follow up consistently.
• Strong organizational and time-management skills.
• Previous customer service, sales, telemarketing, or phone sales experience is preferred.
• Positive, cheerful, and enthusiastic personality.
• Ability to work effectively as part of a team.

Responsibilities

• Contact customers who have requested assistance to schedule appointments with the finance department — no cold calling!
• Follow up with leads who aren’t ready to schedule and customers who missed their appointments.
• Use CRM software to log calls, track customer interactions, and manage lead information.
• Confirm appointments to help minimize no-shows and keep the process running smoothly.
• Answer customer questions and address concerns before they arrive at the dealership.
• Provide exceptional customer service through professional, courteous, and helpful interactions.
• Build positive relationships with customers while helping them take the next step toward finding financing options.

Skills

Verbal communication

Written communication

Persuasion

CRM software

Phone sales

Customer service

Telemarketing

Team player

Job description

$24/hr Average Earnings | No Cold Calling

Excellent Benefits, Closed Sundays

Tameron Honda Eastern Shore is an award-winning dealership and a GREAT place to build a rewarding career! We’re looking for Full-Time Special Finance BDC Appointment Setters to be the first point of contact for customers seeking assistance with special auto financing options. Your primary goal is to provide exceptional customer service and schedule qualified appointments with our finance department.

If you’re an energetic communicator who enjoys helping people and has phone sales, customer service, or appointment-setting experience, this could be the opportunity you’ve been looking for!

Why You’ll Love This Opportunity

• No cold calling! You’ll speak with customers who have already requested assistance by phone or online.
• Competitive performance-based pay: $15 per hour during training plus a lucrative bonus plan — average earnings of $24 per hour!
• Excellent training and ongoing management support
• Full benefits package
• Closed on Sundays
• A professional, supportive workplace where teamwork, respect, and results go hand in hand

What You’ll Do

• Contact customers who have requested assistance to schedule appointments with the finance department — no cold calling!
• Follow up with leads who aren’t ready to schedule and customers who missed their appointments.
• Use CRM software to log calls, track customer interactions, and manage lead information.
• Confirm appointments to help minimize no-shows and keep the process running smoothly.
• Answer customer questions and address concerns before they arrive at the dealership.
• Provide exceptional customer service through professional, courteous, and helpful interactions.
• Build positive relationships with customers while helping them take the next step toward finding financing options.

What We’re Looking For

The ideal candidate is motivated, organized, personable, and comfortable communicating with customers by phone.

Key skills and qualifications include

• Excellent verbal and written communication skills
• Strong persuasion and sales skills
• Strong computer skills and the ability to learn CRM software
• Ability to manage a high volume of calls and follow up consistently
• Strong organizational and time-management skills
• Previous customer service, sales, telemarketing, or phone sales experience is preferred
• Positive, cheerful, and enthusiastic personality
• Ability to work effectively as part of a team

Phone sales experience is helpful, but we’ll provide the training and support you need to succeed!

• $15 per hour training pay + lucrative bonus plan — average $24 per hour
• 401(k) with employer match
• Paid time off
• Closed Sundays