Talent Pool Req (Nevada)

FreedomCare; Las Vegas (NV); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Comprehensive benefits package

Growth opportunities

Fun company events

Job summary

A leading healthcare company in Las Vegas is seeking motivated individuals for various customer service roles within their talent pool. The positions require excellent customer interaction skills, problem-solving abilities, and are hybrid, requiring three days of office attendance. The base pay ranges from $18 to $22 per hour, alongside a comprehensive benefits package, making it an attractive opportunity for entry-level candidates.

Qualifications

• Excellent service skills to handle difficult situations and empathize with clients.
• Strong verbal and written communication skills, with empathy and compassion.
• Good listening skills and emotional intelligence.
• Ability to remain calm under pressure and defuse calls effectively.
• Skill in prioritizing tasks to meet high expectations.
• Proficiency with computers and multitasking effectively.

Skills

Customer service skills

Communication skills

Soft skills

Problem-solving

Time management

Technology

Multitasking

Job description

Join to apply for the Call Center Talent Pool Req (Nevada) role at FreedomCare.

Role

We're building a talent pool of strong customer service professionals for FreedomCare Nevada. We're searching for talented and motivated individuals interested in any of the following roles:

• HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one.
• Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them.
• Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations.
• Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for.

Ideal Candidate Will Possess

• Customer service skills: excellent service, ability to handle difficult situations, empathize, manage high‑volume inbound/outbound queue.
• Communication skills: excellent verbal and written communication, empathy, compassion.
• Soft skills: good listening, emotional intelligence, strong teamwork.
• Problem‑solving: remain calm under pressure, defuse and de‑escalate callers.
• Time management: prioritize tasks, meet and exceed expectations.
• Technology: computer proficiency, typing skills, ability to leverage tech efficiently while multitasking.
• Multitasking: manage multiple responsibilities and priorities simultaneously.

Hybrid / Travel

These are hybrid positions that require all employees to commute into our FreedomCare Nevada office 3 days per week. Our Nevada office is in Las Vegas right off of Flamingo.

Why Join Us?

• Impact lives: play a vital role in supporting individuals and their families.
• Growth opportunities: supportive environment for professional development and advancement.
• Competitive benefits: comprehensive benefits package including compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.

About Our Company

Started in 2016, FreedomCare is a healthcare company innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We are the largest consumer‑direct home care agency in NY State and are continually expanding our operations to other states and tech‑based innovations.

We operate in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV.

Our core values: Here For You (attitude of service, empathy, availability); Own It (drive, ownership); Do the Right Thing (high integrity); Be Positive (positive attitude, can‑do approach).

Equal Opportunity Employer Statement

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

Compensation

At FreedomCare, base pay is one part of our total compensation package and is determined within a range. For this role, the base pay range is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent on factors such as skill set, years of experience, education, location, and licensure/certifications.

Compensation Range: $18—$22 USD

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Hospitals and Health Care