Customer Care Representative - WFH Missouri

mtminc; United States; Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

FSA/HSA plans

Wellness incentives

Paid time off

Holiday pay

Birthday holiday

Parental leave

Education reimbursement

Career development

Job summary

MTM Inc is seeking a remote Missouri-based Customer Service Representative to handle inbound calls from members, clients, and facilities. You will resolve a range of questions and escalate as you gain experience in a high-volume environment.

You must have at least one year of call center and six months of customer service experience, reliable home internet, and a quiet workspace. The role pays $16.50 per hour with benefits including health, dental, vision, 401(k), and PTO.

Qualifications

• 1+ year of call center experience and 6+ months in customer service.
• Must reside in Missouri and work remotely from a quiet home workspace.
• Basic typing ability and strong computer navigation skills.

Responsibilities

• Respond to inbound calls from members, clients, and facilities.
• Provide customer support across a range of inquiries, handling more complex tasks as skills develop.
• Use computer systems to navigate member information and manage call-related work.
• Maintain a professional, helpful presence while assisting callers.

Skills

Call center experience

Customer service experience

Typing

Computer navigation

Job description

Role overview

Handle inbound customer calls for a service that helps members access care. As a frontline representative, you’ll answer questions from members, clients, and facilities, with tasks increasing in complexity as you gain experience. The posting describes a high-volume call environment, typically 60–80 calls per day, with heavier volume on Mondays.

Responsibilities

• Respond to inbound calls from members, clients, and facilities.
• Provide customer support across a range of inquiries, handling more complex tasks as skills develop.
• Use computer systems to navigate customer information and manage call-related work.
• Maintain a professional, helpful presence while supporting callers.

Requirements

• Must currently live in Missouri.
• At least one year of call center experience and six months of customer service experience.
• Basic typing ability and strong computer navigation skills.
• Reliable high-speed home internet with at least 3 Mbps upload and 30 Mbps download; wireless or Wi‑Fi air cards are not accepted.
• A quiet, distraction‑free home workspace, without caregiving responsibilities during work.

Benefits and work setup

The role is remote within Missouri and pays $16.50 per hour.

• Listed benefits include health, dental, and vision coverage; life and disability insurance; a 401(k) with company match; FSA and HSA plans; wellness incentives; paid time off and holiday pay; a birthday holiday; parental leave; continuing education reimbursement; and career development programs.