Customer Services Representative

WM; Carson City (NV); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term Disability

Stock Purchase Plan

401K Company Match

Paid Vacation

Paid Holidays

Personal Days

Job summary

A waste management company in Carson City, NV is seeking a Customer Service Representative I to manage customer inquiries and resolve issues. This onsite role handles calls, escalates complex matters, and ensures customer satisfaction. Candidates must have a High School Diploma or GED, with bilingual skills in Spanish preferred. The position offers an hourly rate of $22.00 and a comprehensive benefits package including medical and dental insurance, 401K match, and paid time off.

Qualifications

• High School Diploma or GED (accredited) required.
• Bilingual preferred (Spanish).

Responsibilities

• Fields customer service inquiries and processes transactions.
• Communicates concise and accurate information.
• Serves as the customer's advocate by solving problems.

Skills

Bilingual (Spanish)

Education

High School Diploma or GED

Job description

Job Summary

The Customer Service Rep I position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers expectations.

Location: Carson City, NV – this role sits onsite.

Hours: M-F 8:30am – 5pm.

Essential Duties and Responsibilities

• Fields customer service inquiries and processes transactions of low-level complexity within business segment independently and proficiently.
• Communicates concise and accurate information.
• Confirms understanding of customer needs, issues, and requests.
• Serves as the customer's advocate by solving problems on the customer's behalf by engaging the right department and people within WM.
• Escalates more complex issues to appropriate level.
• Uses authorized system to gather information, provide information, and/or update customer records.
• Provides standard information and education regarding service options, charges, billing, and contracts.
• Adheres to service and operational standards established for the call center, including quality, productivity, safety and timeliness goals.

Qualifications

Required Qualifications

• High School Diploma or GED (accredited).

Preferred Qualifications

• Bilingual preferred (Spanish).

Physical Requirements

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay: The expected base pay rate for this office/on-site position is $22.00/hr. This rate represents a good faith estimate for this position. The specific rate offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.