Customer Care Representative Trainee - Bilingual

Iberdrola SA; Orange, Northern (CT, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Union is seeking a bilingual Customer Care Representative Trainee in Orange, CT to handle billing inquiries, service requests, and emergency notifications with a focus on courteous, accurate support.

You will respond to questions via phone or written channels, handle credit/collections matters, and make adjustments to accounts. Fluency in Spanish and English is required, along with a language aptitude test and flexible availability.

Qualifications

• Two years of experience as a Customer Care Representative Trainee.
• Fluent in Spanish and English in reading, writing, and verbal communication.
• Pass the company language aptitude test.
• Proven exceptional customer service skills, including written and oral communication.
• Effective listening and problem-solving abilities.
• Proficient using a company customer information system.
• Knowledge of company rates, policies, practices, and procedures.
• Ability to work a flexible schedule as needed.

Responsibilities

• Respond to all customer inquiries (telephone or written) regarding billing and service following policies.
• Assist customers with credit and collection issues and arrange according to guidelines.
• Make requested changes or adjustments to customer accounts.
• Initiate service orders to respond to emergencies and other service needs.
• Make outbound calls to resolve inquiries or follow up on collections issues.
• Provide accurate information to appropriate departments to resolve concerns.

Skills

Bilingual Spanish/English

Customer service

Active listening

Tools

CRM system

Job description

**POSITION: Union -** Customer Care Representative Trainee (Bilingual)**NUMBER OF OPEN POSITIONS:** 2**LOCATION:** CT - Orange - 60 Marsh Hill Rd**HOURLY RATE:** $30.86**Job Description Summary**Respond to customer service inquiries including general billing questions, bill analysis, applications for service, service notifications, emergencies, payment options, collections matters, etc.**Key Responsibilities*** Respond to all customer inquiries (telephone or written) regarding billing, service, following established policies and procedures, and providing exceptional customer service.* Assist customers concerning credit and collection issues, and make arrangements according to guidelines* Make requested changes or adjustments to customer accounts.* Initiate service orders to respond to customer emergencies and other service work needs.* Make outbound calls to resolve customer inquiries or follow up on collections issues.* Provide accurate information to appropriate departments to efficiently resolve customer concerns. **Required Qualifications*** Minimum two years of experience as a Customer Care Representative Trainee.* Must be fluent in Spanish and English in reading, writing, and verbal communication skills. Must pass Company language aptitude test.* Proven exceptional customer service skills, including written and oral communication skills.* Effective listening and problem-solving skills.* Proficient using company customer information system.* Knowledge of company rates, policies, practices, and procedures.* Ability to work a flexible schedule as needed.**Competencies*** Be a role model* Be agile* Collaborate and Share* Develop Self & Others* Empower to grow* Focus to achieve results