Customer Care Representative II - Bilingual (English/Spanish)

Quest Diagnostics; Greensboro (NC); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Vacation and paid time off

401(k) with company match

Career advancement opportunities

Job summary

Quest Diagnostics is hiring a Customer Care Representative II - Bilingual (English/Spanish) in Greensboro, NC. You will support members by phone, guiding them to the right health care options and resolving issues with empathy.

The role requires full-time attendance during training, 40 hours per week, with 9-hour shifts between 8:30 AM and 8:00 PM ET. Start date is October 5, with potential performance-based bonuses.

Qualifications

• Bilingual English/Spanish required for customer communications.
• Strong phone-based customer service skills.
• Ability to handle up to 70 calls daily.

Responsibilities

• Assist members via phone with health plan questions.
• Resolve escalated billing and service issues.
• Provide empathetic support to diverse callers.

Skills

Bilingual English/Spanish

Job description

Customer Care Representative II - Bilingual (English/Spanish)

Start date: October 5th

As a Billing Customer Service Representative, you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support up to 70 callers daily providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career.

The successful candidate must be able to work the following hours and schedule:

• You must be able to fully attend our training program. Successful candidates must have the ability to commit to full-time attendance during training with no absences.
• A full-time, Monday - Friday (40 hours/week) work schedule with a daily 9-hour shift, including breaks and lunch. You must be able to work between the hours of 8:30 AM and 8:00 PM ET. After training concludes, you will be assigned a regular schedule with 9-hour shifts between the hours of 8:30 AM to 8:00 PM, based on business necessity.
• After successful completion of training, you will be assigned to your 9-hour shift based on the needs of the business.

You also may be required, given the business need, to work occasional overtime.

This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.

Pay range: $17.20+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!