Supervisor - Meter & Services

THE SOUTHERN CONNECTICUT GAS COMPANY; Orange (CT); On-site; USD 117,000 - 146,000; Full time

Benefits offered by this job

Bonuses 12%

401(k) match

Health, dental, vision insurance

Tuition reimbursement

Professional development

Job summary

The Southern Connecticut Gas Company in Orange, CT seeks a Supervisor - Meter & Services to provide administrative and field supervision of bargaining unit technicians in the SCG Meter & Service Department. The role oversees safety compliance, planning, scheduling, and execution of fieldwork including meter manifold installations and customer turn-ons/offs.

Responsibilities include ensuring regulatory compliance, meeting emergency response targets, coaching and training staff, coordinating

Qualifications

• Five+ years of experience in natural gas utility operation.
• High School Diploma / GED required.
• Valid CT Driver’s License.
• HVAC license or certification is desirable.
• Strong leadership/managerial skills required.
• Available to support gas emergency field situations.

Responsibilities

• Supervises daily field activities of Service Technicians to ensure safety and efficiency.
• Oversees emergency response targets and staffing support.
• Ensures adherence to SCG/CNG Service Policies and SCG O&M Policies.
• Coordinates safety training, inspections, and investigations.
• Maintains regulatory compliance schedules for meter/service activities.
• On-call for emergency response.
• Schedules and completes gas service replacement work.
• Communicates with customers, officials, and state regulators.
• Manages labor relations and conducts annual evaluations.

Skills

Leadership

Emergency readiness

Safety orientation

Education

High School Diploma or GED

Tools

CT Driver’s License

Job description

Job Title: Supervisor - Meter & Services Company: SCG Location: Orange, CT Work type: Office

Job Posting End Date: October-8-2026

The salary range for this position is dependent upon experience and location, ranging from $116,640 - $145,800.

What We Offer

• Competitive benefits and growth opportunities
• Generous performance‑based bonuses 12%
• 401(k) match
• Comprehensive health, dental, and vision insurance
• Tuition reimbursement
• Professional development and clear career‑advancement pathways

Job Summary

Provide both Administrative and field supervision of bargaining unit technicians in the SCG Meter & Service Department. The Meter & Service department is responsible emergency response, meter manifold installation and upgrades, customer turn on and turn-off, and customer service‑related work. The supervisor is responsible for the safety compliance, integrated planning and scheduling, adherence to regulatory compliance schedules for a multitude of daily activities, execution of fieldwork, productivity performance, coaching, training, mentoring, and various administrative duties for their perspective technicians. Interacts to resolve customer related issues and concerns (external and internal) ensuring overall customer satisfaction. Ensures area coverage by technicians to meet all emergency response and customer appointments.

Key Responsibilities

• Supervises to ensure safe and efficient operation of the daily field activities of Service Technicians.
• Ensure Technicians meet gas leak emergencies targets & respond when technicians require additional assistance.
• Provides oversight on policies and procedures outlined in SCG/CNG Service Policies and SCG O&M Policies.
• Coordinate safety training, documentation, inspections, and accident investigations.
• Ensure compliance with safety standards and conduct effective weekly safety meetings.
• Champion Avangrid`s safety culture and be a role model for safety.
• Supports and provides all required and necessary resources for Service Technicians to maintain first responder status and service contract obligations.
• Ensures mandated regulatory compliance schedule is achieved for meter & service‑related activities.
• On- call responsibilities for Emergency response
• Responsible to schedule & complete fitting work associated to gas service replacement program.
• Communicate with Customers and community officials & state regulatory staff concerning all aspects of the gas utility operations, maintenance, & service delivery.
• Responsible for labor relations contract administration and communications.
• Conduct employee evaluations for annual performance appraisal process.

Required Qualifications

• Five or more years of experience in Natural Gas utility operation.
• High School Diploma / GED required.
• Valid CT Driver’s License.
• HVAC license or certification is desirable.
• Strong leadership/managerial skills required.
• Must be available to support gas emergency field situations.

Competencies

• Growth & Continuous Improvement
• Initiative & Change
• Focused on Results
• Customer Centric
• Communication Collaboration Leadership

Disclaimer

AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individual’s sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [e-mail].

Company

THE SOUTHERN CONNECTICUT GAS COMPANY

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Renewables.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&M) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

We are one of the main energy companies in the world, a leader in renewables, which champions the energy transition towards a low‑emissions economy. We supply energy to nearly 100 million people in dozens of countries and develops its renewable, network and commercial activities in Europe (Spain, the United Kingdom, Portugal, France, Germany, Italy and Greece), the United States, Brazil and Australia and maintains markets such as Japan and Poland, among others, as growth platforms.

Additional Info

For more information, please visit: Benefits - Avangrid.