Customer Care Representative State Farm Agent Team Member

Carrie Skinner State Farm; Columbia (MD); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) retirement plan with employer

Clear career advancement paths

Supportive, close-knit team

Job summary

Carrie Skinner State Farm in Columbia, MD is seeking a Customer Care Representative who enjoys helping people, answering questions, and solving problems. You will serve Spanish- and English-speaking customers, maintain accurate records, and support retention through attentive service.

The role offers a collaborative team environment with opportunities for career advancement, and no prior insurance experience is required though a license will be pursued as needed.

Qualifications

• Fluent or proficient in Spanish and English.
• Willingness to obtain the required Property and Casualty license.
• Positive, professional, customer-first attitude.
• Excellent listening, empathy, and problem-solving skills.
• Organized and detail-oriented with strong follow-through.

Responsibilities

• Build and maintain strong relationships with existing customers to support retention and loyalty.
• Identify coverage gaps and service needs during reviews.
• Serve Spanish- and English-speaking customers clearly and accurately.
• Follow up consistently to support customer loyalty and retention.
• Maintain accurate customer records in the agency system.
• Handle policy questions, billing inquiries, and coverage changes accurately.
• Resolve service issues with patience and professionalism.

Skills

Spanish bilingual

Customer service

Listening empathy

Problem solving

Job description

Customer Care Representative - State Farm Agent Team Member

Position Overview

Great service is at the heart of what we do. Carrie Skinner State Farm is hiring a Customer Care Representative in Columbia, MD who truly enjoys helping people — answering questions, solving problems, and making sure every customer feels taken care of. Candidates who are fluent or proficient in Spanish and English are encouraged to apply.

Responsibilities

• Build and maintain strong relationships with existing customers to support retention and loyalty
• Identify coverage gaps and service needs during reviews
• Serve Spanish- and English-speaking customers clearly and accurately
• Follow up consistently to support customer loyalty and retention
• Maintain accurate customer records in the agency system
• Handle policy questions, billing inquiries, and coverage changes accurately
• Resolve service issues with patience and professionalism

Qualifications

• No prior insurance experience required
• Fluent or proficient in Spanish and English, preferred
• Willingness to obtain the required Property and Casualty license
• Positive, professional, customer-first attitude
• Excellent listening, empathy, and problem-solving skills
• Organized and detail-oriented with strong follow-through

Benefits

• 401(k) retirement plan with employer match
• Clear career advancement paths
• Supportive, close-knit team environment

Pay range: $42,000-$52,000 per year

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.