Customer Care Representative - State Farm Agent Team Member

Shane Andrus State Farm; Paducah (KY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) retirement plan with employer

Health insurance reimbursement

Paid time off (vacation, sick, and个人)

Paid company holidays

Clear career advancement paths

Job summary

Shane Andrus State Farm is seeking a Customer Care Representative in Paducah, KY to answer questions, solve problems, and ensure customers feel cared for. The role emphasizes building relationships, addressing coverage questions, and maintaining accurate records within an agency system.

Ideal candidates have a positive, professional, customer-first attitude with strong listening, empathy, and problem-solving skills.

Qualifications

• No prior insurance experience required.
• Willingness to obtain the required Property and Casualty license.
• Positive, professional, customer-first attitude.
• Excellent listening, empathy, and problem-solving skills.
• Organized and detail-oriented with strong follow-through.

Responsibilities

• Build and maintain strong relationships with existing customers to support retention and loyalty.
• Identify coverage gaps and service needs during reviews.
• Follow up consistently to support customer loyalty and retention.
• Maintain accurate customer records in the agency system.
• Handle policy questions, billing inquiries, and coverage changes accurately.
• Resolve service issues with patience and professionalism.

Skills

Customer-first attitude

Listening

Empathy

Problem-solving

Organized

Job description

Customer Care Representative - State Farm Agent Team Member

Position Overview

Great service is at the heart of what we do. Shane Andrus State Farm is hiring a Customer Care Representative in Paducah, KY who truly enjoys helping people — answering questions, solving problems, and making sure every customer feels taken care of.

Responsibilities

• Build and maintain strong relationships with existing customers to support retention and loyalty
• Identify coverage gaps and service needs during reviews
• Follow up consistently to support customer loyalty and retention
• Maintain accurate customer records in the agency system
• Handle policy questions, billing inquiries, and coverage changes accurately
• Resolve service issues with patience and professionalism

Qualifications

• No prior insurance experience required
• Willingness to obtain the required Property and Casualty license
• Positive, professional, customer-first attitude
• Excellent listening, empathy, and problem-solving skills
• Organized and detail-oriented with strong follow-through

Benefits

• 401(k) retirement plan with employer match
• Health insurance reimbursement
• Paid time off (vacation, sick, and personal days)
• Paid company holidays
• Clear career advancement paths

Pay range: $18-$22 per hour

This range reflects expected total compensation—including hourly wage, commissions, and bonuses—when performance goals are met. Hourly wage varies based on experience and licensing. Commissions are uncapped, and high performers regularly exceed this range.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.