Customer Retention Specialist - State Farm Agent Team Member

Carrie Skinner State Farm; Columbia (MD); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) retirement plan with employer  

Clear career advancement paths

Supportive, close-knit team

Job summary

State Farm Mutual Automobile Insurance Company in Columbia, MD is seeking a Customer Retention Specialist to help grow a lasting career in customer service and insurance. The role offers structured training, ongoing coaching, and clear advancement paths within a close-knit office.

You will support both Spanish- and English-speaking customers, handle inquiries, and assist with policy reviews to enhance loyalty. A licensing path is provided as part of the progression.

Qualifications

• No prior insurance experience required.
• Fluent or proficient in Spanish and English.
• Excellent listening, empathy, and problem-solving skills.
• Organized and detail-oriented with strong follow-through.
• Willingness to obtain the Property and Casualty license.
• Positive, professional, customer-first attitude.

Responsibilities

• Answer customer inquiries with accurate, timely information about insurance policies.
• Handle policy questions, billing inquiries, and coverage changes accurately.
• Serve Spanish- and English-speaking customers clearly and accurately.
• Resolve service issues with patience and professionalism.
• Identify coverage gaps and service needs during reviews.
• Follow up consistently to support customer loyalty and retention.
• Maintain accurate customer records in the agency system.

Skills

Spanish

English

Active listening

Empathy

Problem solving

Attention to detail

Licensing

Job description

Customer Retention Specialist - State Farm Agent Team Member

Position Overview

This is a full-time Customer Retention Specialist career opportunity with Carrie Skinner State Farm in Columbia, MD for someone who wants to grow a lasting career in customer service and insurance. You will receive structured training, ongoing coaching, and a clear path to advance within a supportive office.

Responsibilities

• Answer customer inquiries with accurate, timely information about insurance policies
• Handle policy questions, billing inquiries, and coverage changes accurately
• Serve Spanish- and English-speaking customers clearly and accurately
• Resolve service issues with patience and professionalism
• Identify coverage gaps and service needs during reviews
• Follow up consistently to support customer loyalty and retention
• Maintain accurate customer records in the agency system

Qualifications

• No prior insurance experience required
• Fluent or proficient in Spanish and English, preferred
• Excellent listening, empathy, and problem-solving skills
• Organized and detail-oriented with strong follow-through
• Willingness to obtain the required Property and Casualty license
• Positive, professional, customer-first attitude

Benefits

• 401(k) retirement plan with employer match
• Clear career advancement paths
• Supportive, close-knit team environment

Pay range: $42,000-$52,000 per year

This range reflects expected total compensation—including base salary, commissions, and bonuses—when performance goals are met. Base salary varies based on experience and licensing. Commissions are uncapped, and high performers regularly exceed this range.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.