Auto Parts Counter Sales Representative - PA

CJ Pony Parts, Inc.; Skyline View (PA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

401(k) with company match

Health savings account with companycon

Life and disability insurance

Casual dress

Employee assistance program

Job summary

CJ Pony Parts, Inc. in Harrisburg, PA is seeking an Auto Parts Counter and Sales Representative to provide knowledgeable, friendly service in our showroom and via multiple communication channels.

This role supports both in-person retail operations and call center activities, with a strong focus on classic and modern Mustangs. The position requires a high school diploma or GED, 1+ year in automotive retail or call center, and excellent communication skills.

Qualifications

• High school diploma or GED required; automotive knowledge is a plus.
• At least 1 year in automotive retail or call center preferred.
• Strong communication and customer service skills.
• Comfortable using phone, ticketing systems, and live chat.
• Basic math and pricing skills.

Responsibilities

• Greet and assist customers in showroom with selecting and purchasing automotive parts.
• Answer questions about product specs, availability, and compatibility.
• Process orders, returns, and exchanges accurately.
• Support call center by handling sales calls and assisting in the queue.
• Provide expert guidance and resolve customer inquiries over the phone.
• Manage and update work tickets, ensuring timely resolution.
• Engage customers through live chat to provide real-time support.
• Maintain a clean and organized showroom and counter area.
• Collaborate with team members to ensure smooth daily operations.
• Stay current on product knowledge, industry trends, and new releases.
• Assist with inventory tasks including restocking and cycle counts.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Retail sales

Problem solving

Education

High school diploma or GED

Automotive knowledge

Tools

Microsoft Office

CRM/ERP systems

Job description

Auto Parts Counter and Sales Representative

Location: Harrisburg, PA 17112
Schedule: Mon - Fri Day shift

Hourly Rate: $17- $19

Position Summary

The Auto Parts Counter and Sales Representative provides knowledgeable, friendly service to customers in our showroom and through multiple communication channels. This role supports both in-person retail operations and call center activities, ensuring an exceptional customer experience for automotive enthusiasts. A strong understanding of automotive parts, especially classic and modern Mustangs, is key to success in this position.

Key Responsibilities

• Greet and assist customers in the showroom with selecting and purchasing automotive parts
• Answer questions about product specifications, availability, and compatibility
• Process orders, returns, and exchanges accurately and efficiently
• Support the call center by answering incoming sales calls and assisting in the queue
• Provide expert guidance and resolve customer inquiries over the phone
• Manage and update work tickets, ensuring timely resolution
• Engage customers through live chat to provide real-time support
• Maintain a clean and organized showroom and counter area
• Collaborate with team members to ensure smooth daily operations
• Stay current on product knowledge, industry trends, and new releases
• Assist with inventory tasks including restocking and cycle counts
• Perform other duties as assigned

Qualifications

• High school diploma or GED required; automotive education is a plus
• At least one year of relevant experience preferred, ideally in a call center or automotive retail environment
• Strong customer service and communication skills
• Ability to handle customer concerns professionally and effectively
• Comfortable working across phone, ticketing systems, and live chat channels
• Basic math and problem-solving skills related to orders and pricing
• Proficiency with Microsoft Office and CRM or ERP systems

Pay and Benefits

• Hourly Rate: $17.00 to $19.00 per hour, based on experience
• Bonus program eligibility after 6 months
• Paid time off
• Company paid holidays
• Medical, dental, and vision insurance with affordable options
• Health savings account with company contribution
• Life and short-term disability insurance
• 401(k) with 4 percent company match and profit sharing
• Employee assistance program
• Casual dress

Who We Are

Founded in 1985 by two friends with a shared passion for classic Mustangs, CJ Pony Parts is dedicated to helping enthusiasts enjoy the restoration and performance hobby. Our culture is built on teamwork, respect, customer service, integrity, and innovation. We are proud to be a trusted name in automotive parts and accessories and continue to grow.

Equal Opportunity Employer

CJ Pony Parts is proud to be an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

CJ Pony Parts participates in E-Verify to confirm employment eligibility for all new hires.