Customer Care Representative

Tevis Family of Companies; Westminster (MD); On-site; USD 26,174 - 28,929; Part time

Benefits offered by this job

Health Insurance with Employer Contribution

401(k) with Company Match

Paid Time Off and Holidays

Employee Discounts/Friends & Family Discounts

Job summary

Tevis Family of Companies is seeking a Customer Care Representative in Westminster, MD, who will provide exceptional service by addressing inquiries and resolving complaints. The position involves direct communication with customers via phone, email, chat, or in-person.

This role offers a schedule of 8am-5pm Monday-Friday from September to March, and flexible hours of 25 hours per week during April to August, with a competitive pay scale of $19-$21 per hour plus commissions.

Join a team that values customer satisfaction and loyalty, where you'll play a critical role in maintaining excellent customer relationships.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Proficient with Microsoft Word, Excel, and Outlook.

Responsibilities

• Communicate effectively with customers via phone and in person.
• Keep accurate records of customer activities.
• Upsell products and services to customers.
• Resolve customer problems and conflicts.

Skills

Customer service experience

Strong math skills

Problem-solving skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Proficiency in Microsoft Outlook

Bilingual in English and Spanish

Education

High school diploma or GED

Job description

The Customer Care Representative provides exceptional service to customers by addressing inquiries, resolving complaints, and handling requests efficiently. This role involves direct communication with customers via phone, email, chat, or in-person to ensure customer satisfaction and loyalty.

The schedule for the Customer Care Representative is 8am-5pm Monday-Friday September-March, and flexible 25 hours/week April-August.

$19-$21 per hour plus commissions.

Position: Customer Care Representative   Location: Westminster, MD

Requirements

• High school diploma or GED
• Customer service experience preferred
• Strong math and problem‑solving skills
• Work history suggesting ability to actively listen, multitask, and be detail‑oriented
• Proficient with Microsoft Word, Excel, and Outlook
• Bilingual in English and Spanish preferred but not required

Responsibilities

• Effectively communicate with customers by telephone and in person to provide information about the company's products and services
• Keep accurate details of activities in the database of customer accounts
• Upsell the company's products and services
• Work diligently to resolve customers’ problems
• Identify the necessary information needed to delegate incoming calls to the next person
• Resolve conflicts or otherwise negotiate to create a more positive experience for customers
• Assist in taking new sales calls and lead follow‑ups
• Make outbound calls to existing customers

Benefits for Full‑Time Employees

• On‑Demand Pay
• Company‑Paid Short‑Term Disability and Life Insurance
• Health Insurance with Employer Contribution and Health Savings Account
• Dental and Vision Insurance
• Long‑Term Disability
• Flexible Spending Accounts
• 401(k) with Company Match
• Paid Time Off and Holidays
• Employee Discounts/Friends & Family Discounts

Benefits for Part‑Time Employees

• 401(k) with Company Match
• Paid Sick Time and Holidays
• Employee Discounts/Friends & Family Discounts