Customer Service Representative

Regency Management Services LLC; Brandywine (MD); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental & Vision coverage

401(k) retirement plan

Life Insurance with optional coverage

Paid Vacation

Employee Assistance Program

Paid training & development

Employee discounts on furniture

Job summary

Regency Management Services LLC is seeking a Customer Care Representative in Brandywine, MD. You will handle inquiries by phone, email, and chat, resolving issues with empathy while delivering accurate product and policy information.

Ideal candidates combine excellent communication with strong problem-solving and multitasking abilities. No strict prior experience required, with comprehensive training and advancement opportunities offered.

Qualifications

• Outstanding communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Excellent time management and multitasking skills.
• Proficiency with computers and customer management software.
• Strong attention to detail and organizational skills.
• Positive attitude with a customer-first mindset.
• Previous customer service or call center experience is preferred but not required.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer questions, concerns, and complaints with professionalism, empathy, and efficiency.
• Provide accurate information regarding products, services, policies, and procedures.
• Process orders, returns, exchanges, and account updates.
• Document customer interactions accurately within company systems.
• Follow up with customers to ensure complete resolution and satisfaction.
• Partner with internal departments to resolve complex customer concerns.
• Maintain a strong understanding of company products, services, and current promotions.
• Deliver a positive, professional experience with every customer interaction.

Skills

Communication

Problem solving

Time management

CRM software

Attention to detail

Customer-first mindset

Call center experience

Tools

CRM software

Job description

Job Details

Job Location: Brandywine, MD 20613

Position Type: Full Time

Salary Range: $15.30 - $15.30 Hourly

Make Every Customer Interaction Count!

Are you passionate about helping people and creating exceptional customer experiences? Join our team as a Customer Care Representative, where you'll be the trusted voice of our company and play an important role in building lasting customer relationships.

This is more than just answering calls; it's an opportunity to make a positive impact by resolving concerns, providing solutions, and ensuring every customer feels valued. If you're a great communicator who enjoys problem-solving and thrives in a fast‑paced environment, we'd love to meet you!

Come Grow With Us Today!

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat
• Resolve customer questions, concerns, and complaints with professionalism, empathy, and efficiency
• Provide accurate information regarding products, services, policies, and procedures
• Process orders, returns, exchanges, and account updates
• Document customer interactions accurately within company systems
• Follow up with customers to ensure complete resolution and satisfaction
• Partner with internal departments to resolve complex customer concerns
• Maintain a strong understanding of company products, services, and current promotions
• Deliver a positive, professional experience with every customer interaction

What We're Looking For

• Outstanding communication and interpersonal skills
• Strong problem‑solving and conflict‑resolution abilities
• Excellent time management and multitasking skills
• Proficiency with computers and customer management software
• Strong attention to detail and organizational skills
• Positive attitude with a customer‑first mindset
• Previous customer service or call center experience is preferred but not required

Why You'll Love Working With Us

• Competitive pay
• Comprehensive Medical, Dental, and Vision coverage
• 401(k) retirement plan
• Employer‑paid Life Insurance with optional supplemental coverage
• Paid Vacation, PTO, and Holidays
• Employee Assistance Program
• Paid training and ongoing professional development
• Recognition and reward programs
• Generous employee discounts on furniture, mattresses, and home décor
• Opportunities for career advancement within our family of brands

Regency Management Services is an Equal Employment Opportunity ("EEO") / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#MPR25 Qualifications