Customer Care Representative

Tevis Energy; Westminster (MD); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

On-Demand Pay

Company-Paid Short-Term Disability and Life Insurance

Health Insurance with Employer Contribution

401(k) with Company Match

Paid Time Off and Holidays

Employee Discounts/Friends & Family Discounts

Job summary

Tevis Energy in Westminster, Maryland, is seeking a Customer Care Representative who will provide exceptional service to customers by addressing inquiries, resolving complaints, and ensuring customer satisfaction through various communication methods. This role offers a schedule of 8am-5pm M-F September-March and flexible hours during April-August.

The ideal candidate should have customer service experience and possess strong math and problem-solving skills. Benefits include health insurance, 401(k) contribution, and paid time off.

Qualifications

• Customer service experience preferred.
• Ability to actively listen, multitask, and be detail-oriented.
• Bilingual in English and Spanish preferred but not required.

Responsibilities

• Effectively communicate with customers via phone and in person.
• Keep accurate details of activities in the database of customer accounts.
• Upsell our products and services.
• Work diligently to resolve customers’ problems.
• Identify information needed to delegate incoming calls.
• Resolve conflicts to create a more positive customer experience.
• Assist in taking new sales calls and lead follow-ups.
• Make outbound calls to existing customers.

Skills

Customer service experience

Strong math and problem-solving skills

Proficient in Microsoft Word, Excel, and Outlook

Bilingual in English and Spanish

Education

High school diploma/GED

Job description

The Customer Care Representative provides exceptional service to customers by addressing inquiries, resolving complaints, and handling requests efficiently. This role involves direct communication with customers via phone, email, chat or in-person ensuring customer satisfaction and loyalty.

The schedule for the Customer Care Representative is 8am-5pm M-F September-March, and flexible 25 hours/week April -August.

$19-$21 per hour plus commissions.

Requirements

• High school diploma/GED
• Customer service experience preferred
• Strong math and problem‑solving skills
• Work history suggesting ability to actively listen, multitask, and be detail‑oriented
• Proficient with Microsoft Word, Excel, and Outlook
• Bilingual in English and Spanish preferred but not required

Responsibilities

• Effectively communicate with customers by telephone and in person to provide information about our products and services
• Keep accurate details of activities in the database of customer accounts
• Upsell our products and services
• Work diligently to resolve customers’ problems
• Identify the necessary information needed to delegate incoming calls to the next person
• Resolve conflicts or otherwise negotiate to create a more positive experience for customers
• Assist in taking new sales calls and lead follow ups
• Make outbound calls to existing customers

Benefits For Full‑Time Employees

• On‑Demand Pay
• Company‑Paid Short‑Term Disability and Life Insurance
• Health Insurance with Employer Contribution and Health Savings Account
• Dental and Vision Insurance
• Long‑Term Disability
• Flexible Spending Accounts
• 401(k) with Company Match
• Paid Time Off and Holidays
• Employee Discounts/Friends & Family Discounts

Benefits For Part‑Time Employees

• 401(k) with Company Match
• Paid Sick Time and Holidays
• Employee Discounts/Friends & Family Discounts