Customer Care Representative

Rydell; Grand Forks (ND); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) with company match

Paid time off

Employee discount program

Employee assistance program

Vehicle purchase program

Volunteer time off

Job summary

Rydell is seeking a Customer Care Representative with strong customer service skills and a proactive mindset. This role suits an energetic individual who enjoys technology, interacting with people, and thriving in a fast-paced environment.

The position covers phone and email inquiries, scheduling, and problem resolution, offering benefits such as health and dental insurance, 401(k) with company match after one year, and paid time off.

Qualifications

• Experience with Microsoft Office.
• Ability to communicate customers' interests, needs and requests to management.
• Professional appearance and upbeat, positive phone presence.
• Strong work ethic and courteous, efficient service.

Responsibilities

• Assist customers through all aspects of sales, service and inquiries via phone and email - ensure 100% customer satisfaction.
• Support sales staff and management by scheduling customer appointments.
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
• Generate and prospect new customers through owner loyalty processes.
• Provide long-term follow up to our lease portfolio, manifests and internal customer database.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold.
• Assist the managers with various clerical duties as needed.
• Be friendly, professional, courteous and efficient when working with all customers and employees.
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently.

Skills

Microsoft Office

Customer communication

Professional appearance

Enthusiastic personality

Positive attitude

Strong work ethic

Job description

We are seeking a Customer Care Representative with excellent customer service skills and a winning attitude. This position is ideal for an energetic individual that enjoys technology, interacting with people and working in a fast-paced, high energy environment.

Schedule/Pay

• Schedule is 10am-7pm Monday-Friday and every 4th Saturday
• Pay is $17.00/hour

Benefits

• Health, vision, and dental insurance with family and child coverage
• Short and long-term disability insurance and life insurance at group rates
• After 1 year, a 401(k) with company matching dollars up to 4%
• Paid time off
• We also offer great “in-house” benefits including discounted services, an employee assistance program, an employee vehicle purchase program and paid time off to volunteer.

Responsibilities

• Assist customers through all aspects of sales, service and general inquiries via phone and email - ensure 100% customer satisfaction
• Support sales staff and management by scheduling customer appointments
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Generate and prospect new customers through owner loyalty processes
• Provide long-term follow up to our lease portfolio, manifests and internal customer database
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Microsoft Office
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• Enthusiastic personality
• Upbeat, positive, "smile" on the phone
• Professional work ethic

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test.