Customer Care Representative

Talentify; Vancouver (WA); On-site; USD 26,000 - 29,000; Full time

Job summary

Talentify in Vancouver, WA is seeking a Customer Care Representative to act as the friendly voice for our team. You will manage a multi-line phone system, greet callers, and route inquiries with courtesy and accuracy to the right personnel.

The role emphasizes delivering exceptional service, handling high call volumes, and supporting Relocation Leasing Consultants while maintaining orderly office operations and documentation.

Qualifications

• Strong customer service mindset with a friendly demeanor.
• Clear, courteous communication and active listening skills.
• Ability to multitask and manage multiple lines efficiently.
• Professional phone etiquette and data-entry accuracy.

Responsibilities

• Operate a multi-line telephone system and route calls to the appropriate person.
• Greet callers warmly and provide basic information to tenants and applicants.
• Listen to callers, anticipate needs, and prioritize customer satisfaction.
• Manage messages and ensure timely delivery to the right recipients.
• Provide administrative support and help maintain Relocation Policy documents.
• Keep the reception area clean and welcoming and assist team members as needed.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Job description

Title: Customer Care Representative

Location: Vancouver, WA

Salary: $19-21/hr

Schedule: Tuesday through Friday 8:25 AM - 5:30 PM, Saturdays 8:55 AM - 4:00 PM

Are you ready to be the friendly voice and welcoming face of our dynamic team? Do you thrive in a fast-paced environment, excel at multitasking, and pride yourself on delivering exceptional service? Then we want to hear from you!

As a Customer Care Representative, you will be at the heart of our operations, managing a multi-line telephone system and handling a high volume of incoming calls with professionalism and efficiency. Your primary goal will be to ensure every caller receives outstanding service, directing them to the appropriate personnel, department, or division with courtesy and accuracy.

Essential Duties and Responsibilities:

• Assist and collaborate with our Relocation Manager to streamline operations and enhance customer satisfaction.
• Provide top-notch customer service by greeting callers warmly and guiding them to their desired destination.
• Listen attentively to callers, anticipate their needs, and prioritize customer satisfaction at every turn.
• Manage messages effectively, ensuring prompt delivery to the right recipients.
• Offer basic rental information to prospective tenants and route inquiries to the appropriate team members.
• Keep our office running smoothly by operating various office equipment and managing the company's general email account.
• Maintain and update essential documents and forms, including our Relocation Policy and Procedure Manual.
• Provide administrative support to our Relocation Leasing Consultants and other team members as needed.
• Uphold our professional standards by maintaining a clean and welcoming reception area.
• Foster positive relationships with clients, customers, and colleagues through respectful and helpful interactions.

What’s In It For You?

• Exceptional training and career development, ensuring you have the necessary skills to take you exactly where you want to go.
• Competitive salary plus a generous benefits package with two different medical plan options, as well as vision and dental group plans.
• Paid vacation, sick leave, and holidays.
• 401(k), educational assistance and so much more!