Customer Care Representative

Keil Heating and Air Conditioning, Inc; Riverdale (NJ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

On-the-job training

Advancement opportunities

Medical insurance

Dental insurance

Life insurance

Long-term disability insurance

401(k) with company match

Bonus incentives

Profit sharing program

Job summary

Keil Heating and Air Conditioning, Inc is seeking a full-time Customer Care Representative in Riverdale, New Jersey. This role involves answering calls, scheduling appointments, and managing customer requests in a dynamic, friendly environment. Ideal candidates will have strong communication skills, an Associate's degree, and at least 1-2 years of customer service experience. Benefits include comprehensive insurance options, a 401(k) plan, and opportunities for advancement.

Qualifications

• Minimum 1-2 years of experience in customer service.
• Knowledge of customer service principles and practices.
• Strong computer skills required.

Responsibilities

• Input/update customer information into the computer system.
• Make outgoing calls to schedule maintenance and service appointments.
• Answer incoming telephone calls and manage customer requests.
• Assist customers on the phone and occasionally in person.
• Offer product and service solutions.

Skills

Strong interpersonal and communication skills

Strong listening and problem-solving skills

Well organized and detail-oriented

Ability to make accurate decisions

Education

Associate's degree in business or equivalent coursework

Tools

Microsoft Word

Microsoft Excel

Job description

Customer Care Representative

Smart, caring, courteous, and responsible Customer Care Representative wanted for full‑time in a busy office.

KEIL Heating and Air Conditioning is seeking an experienced Customer Care Representative for a full‑time position. KEIL has been providing comfort to homeowners in Northern New Jersey for over a century. This is a great opportunity to be part of a wonderful office staff that takes care of our established customer base, some of which have been with us for three generations. We have a fun, customer‑focused environment with friendly, caring co‑workers.

We are a company committed to quality service by empowering reliable and self‑motivated individuals. Goal‑oriented candidates will share office duties, make outbound and take inbound phone calls. A strong Windows computer understanding is necessary to schedule, log, and follow up with our residential customers. This is a detail‑oriented position for a well‑organized individual.

Primary Responsibilities:

• Input/update customer information into the computer system.
• Make outgoing calls to customers to schedule maintenance and service appointments.
• Answer incoming telephone calls, schedule and manage customer requests.
• Assist customers on the phone and occasionally in person.
• Offer customers product and service solutions to solve their comfort problems.
• Other responsibilities as assigned by management.

Key Competencies:

• Strong interpersonal and communication skills – verbal and written (English).
• Strong listening and problem‑solving skills.
• Well organized, thorough, and detail‑oriented with a take‑charge attitude.
• Ability to make fast, accurate, and logical decisions without assistance.
• Ability to follow instructions and to provide instructions to others.

Education and Experience:

• Associate's degree in business or equivalent coursework and experience.
• 1‑2 years of minimum experience and knowledge of customer service principles and practices.
• Strong computer skills including proficiency in Word and Excel.

Benefits:

• On‑the‑job training.
• 8:00 – 5:00 Monday – Friday, occasional Saturdays from 7:00 – 12:00.
• Advancement opportunities.
• Professional working environment.
• Medical, Dental, Life, and Long‑term disability insurance.
• Bonus incentives and residual income opportunity.
• 401(k) plan with company match.
• Profit sharing program.

We require all personnel to be 100% drug free and have a clear criminal history background.