Call Center Agent - Inside Sales Rep

Professor Gatsby's Heating, Cooling, Plumbing & Electrical; Berlin (NJ); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays

Paid vacation

Paid sick days

Company parties

Job summary

Professor Gatsby's Heating, Cooling, Plumbing & Electrical in West Berlin, NJ is seeking a full-time Call Center Agent – Inside Sales Rep to provide exceptional customer service. This position involves responding to calls, scheduling appointments, and ensuring customer satisfaction with HVAC solutions. Candidates should have sales experience and strong communication skills. The role offers a base salary of $70,000 plus commission and generous benefits. Join our top-rated team dedicated to customer satisfaction!

Qualifications

• Experience in a sales or customer-service role.
• Proficiency with phone and email communication.
• Drive to succeed and ability to take initiative with customers.

Responsibilities

• Respond to inbound calls and make outbound calls for HVAC solutions.
• Follow up with customers to promote future work and satisfaction.
• Schedule appointments and coordinate with technicians.

Skills

Customer service skills

Communication skills

Sales skills

Organizational skills

Job description

Overview

Professor Gatsby’s Heating & Cooling in West Berlin, NJ is searching for someone to put their excellent customer service skills to work as a full‑time Call Center Agent – Inside Sales Rep. If you’re friendly, energetic, and communicative, we’d love to have you on our team! Want an opportunity to work with the highest‑rated HVAC company and earn as much as 70k+ based on your performance? We offer a competitive base plus an aggressive commission plan, and generous benefits and perks, including health insurance, a 401(k) with company match, multiple bonus programs, paid holidays, paid vacation, paid sick days, and company parties.

Key Responsibilities

• Respond to inbound calls and make outbound calls to provide HVAC, plumbing, and electrical solutions.
• Follow up with customers who were quoted but did not close a sale to promote future work and ensure 100% satisfaction.
• Maintain thorough customer communication and explain our unique value compared to other companies.
• Answer inbound calls for new and existing customers, schedule appointments, and coordinate with technicians when necessary.

Qualifications

• Experience in a sales or customer‑service role.
• Proficiency with phone and email communication.
• Drive to succeed and ability to take initiative with customers.
• Experience in a call center, phone sales, or previous in‑home sales is highly desired.
• Highly organized with exceptional communication and interpersonal skills.

Shift Schedule

• Rotating schedule with multiple shifts available: Monday‑Friday or Tuesday‑Saturday.
• Hours rotate between 11 am‑7 pm or 12 pm‑8 pm, with varying shifts such as 7 am‑4 pm or 9 am‑6 pm.

About the Company

We deliver first‑rate HVAC services and products at affordable prices in Southern NJ and surrounding cities, including Washington Township, Sewell, Turnersville, Glassboro, Clayton, Williamstown, Cherry Hill & Voorhees. Customer satisfaction is our first priority, and we are the highest‑rated company in the area because we take our time and do it right. Our highly trained team values continuing education and strives to provide the best options in the industry.

Compensation

Salary: $70,000 per year (base + commission)

Location

08091