Advancement‑Oriented Customer Care Specialist

Keil Heating and Air Conditioning, Inc; Riverdale (NJ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

On-the-job training

Advancement opportunities

Medical insurance

Dental insurance

Life insurance

Long-term disability insurance

401(k) with company match

Bonus incentives

Profit sharing program

Job summary

Keil Heating and Air Conditioning, Inc is seeking a full-time Customer Care Representative in Riverdale, New Jersey. This role involves answering calls, scheduling appointments, and managing customer requests in a dynamic, friendly environment. Ideal candidates will have strong communication skills, an Associate's degree, and at least 1-2 years of customer service experience. Benefits include comprehensive insurance options, a 401(k) plan, and opportunities for advancement.

Qualifications

• Minimum 1-2 years of experience in customer service.
• Knowledge of customer service principles and practices.
• Strong computer skills required.

Responsibilities

• Input/update customer information into the computer system.
• Make outgoing calls to schedule maintenance and service appointments.
• Answer incoming telephone calls and manage customer requests.
• Assist customers on the phone and occasionally in person.
• Offer product and service solutions.

Skills

Strong interpersonal and communication skills

Strong listening and problem-solving skills

Well organized and detail-oriented

Ability to make accurate decisions

Education

Associate's degree in business or equivalent coursework

Tools

Microsoft Word

Microsoft Excel

Job description

Keil Heating and Air Conditioning, Inc is seeking a full-time Customer Care Representative in Riverdale, New Jersey. This role involves answering calls, scheduling appointments, and managing customer requests in a dynamic, friendly environment. Ideal candidates will have strong communication skills, an Associate's degree, and at least 1-2 years of customer service experience. Benefits include comprehensive insurance options, a 401(k) plan, and opportunities for advancement.